Managing a group of clients with your Assistant Vice Presidents, your responsibilities will include :

- Oversee client service delivery and monitor service provision to agree standards for key clients.

- Formulate and implement key client service program.

- Liaise internally with key operational areas to ensure awareness by all of key client requirements

- Visit clients on periodic basis to evaluate service quality and identify client priorities

- Assist in the resolution of complex client issues.

- Escalation and Complaints Management within the team and within the department.

- Manage, train, and assist assigned Senior Account Managers in the successful running of their teams.

- Participation in the review of department procedures and policies and supervision of Senior Account Managers to ensure adherence to these procedures.

- Participation in client conference calls.

- Liaise with clients re reporting requirements and deadlines, ensuring delivery in an accurate and timely manner.

- Continuous risk assessment of current and potential new funds under administration.

- Identify issues / concerns and recommend company wide solutions for any / all high risk projects

Operational Risk - Monthly reporting on status reports and key development issues.

Project work - proactive approach to industry and regulatory changes and the development and promotion within Fund Services.

Participating in and leading projects that may be defined from time to time in connection with the continuing expansion and evolution of the business

Qualifications

About You:

- Bachelor or Masters Degree in Accounting, Finance, Economics or Professional Accounting Designation (ACA , CIMA , ACCA) or any related area and/or a professional accounting qualification

- Min 15 years of experience in Financial Services with experience to Product Control , Operations or Fund Accounting environment

- Strong Supervisory skills with experience in managing and/or leading staff for 5-7 years

- Strong technical knowledge of Hedge Fund Accounting

- Excellent analytical, problem solving skills with high degree of attention to detail

- Strong business acumen.

- Strong risk management knowledge

- Good client/ business relationship management

- Strong interpersonal and communication skills

- Proficient in Microsoft Applications (Word, Excel, Powerpoint etc)

Our Benefits :

- Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

- We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

- We welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.