Client: Leading Management Consulting MNC  Designation: Senior Service Delivery Manager  Location: Gurgaon  Experience : Overall 10 + years, Min 8 years of Relevant Experience in the field of IT service management  Education : Bachelor's or Master degree in (IT/Computer Science or Service Management is preferred) from a reputed institute  Knowledge : State-of-the art product knowledge, knowledge of ITIL framework or ITSM certification, LEAN, Six Sigma. ITIL Expert Level certification is a plus  Skills :   - Strong process management background with a keen interest in process development and reporting; Strong service mind-set to build customer relationships  - Excellent time-management skills  - Excellent communications skills  - Excellent problem solving skills, inspirational people leadership & people management skills  Key Responsibilities :   - The individual is responsible for the quality management of IT infrastructure and application operations globally, as part of 24x7 delivery model.   - It involves management of all quality and service level aspects of our 24x7 incident management, delivered by 150+ qualified IT professionals.  In this role he/she represents the leadership, in order to :  - Ensure that an assigned IT Service is delivered to the agreed level of performance and availability, supported by regular and transparent service reporting  - Collaborate with the senior IT leadership (CIO, CTO, Director of Global Operations & Production) on end-to-end service delivery   - Partner with the service excellence team to maintain a high level of operational performance of application & infrastructure  - Oversee the execution of level 1 and security operations by the delivery team, establish and monitor service quality metrics, follow up on service delivery issues as required. Provide service quality related guidance to specialists, assist with escalated issues during major incidents, for faster resolution  - Drive continuous service quality improvement activities, such as process optimizations, development of operations procedures, knowledge document reviews  - Motivate others and act as professional development leader for team members. Review team member's performance and advise appropriately- Support and drive 's service level reporting activities

Delhi NCR

Others

Senior Service Delivery Manager - Management Consulting Firm 

Job Description for Senior Service Delivery Manager - Management Consulting Firm  in ABC Consultants in  Delhi NCR Others for (9-16) years of experience. Apply Now!