Description:

The Human Resources Consulting Group (HRCG) serves as an internal consulting team that owns short to mid-term strategy execution and operational direction for the People function in alignment with organization objectives. The incumbent is expected to lead a team of HR generalists responsible for seamless delivery of time-bound project assignments and cyclical activities, lending core HR support to mid-level people leaders across India.

Key responsibilities:

Client Partnership:

- This role partners with client-aligned Business Area HR Leaders (BHRLs) and other People Team Centers of Excellence (COEs) to ensure the HRCG delivers a distinctive, consistent, and scalable experience for people leaders and associates.

Employee Relations:

- Responsible for overseeing the design, implementation and administration of employee relations programs, policies, and procedures in accordance with the organization's strategy. The incumbent is considered a recognized master in the field of Employee Relations.

- Implements the organization's employee relations strategy to minimize the negative impact of individual employee grievances or collective labor disputes.

- Maintains open communication between management and employees and serves as a labor dispute mediator for problem resolution.

- Investigates employee complaints of alleged discrimination, favouritism and/ or retaliation under the various employment laws.

- Partners with the TIAA GC legal team on investigations and handling progressive discipline actions in accordance with the policy.

- Develops and provides training/guidance to departments on the discipline process and makes recommendations on strategy to resolve employee problems reducing turnover.

- On an ongoing basis partner with the US ER teams to drive standardization in practices, processes wherever applicable.

- Monitors legislative updates and changes to case laws to ensure organizational compliance and to assess any impacts on the organization's policies and practices.

HR Consulting & Execution:

- Provide human capital guidance and advice to clients and colleagues.

- Provides HR consulting, advice and coaching to support and enable local business strategy for business and functional leaders

- Lead the delivery of human capital solutions through data-driven insights, scenario modeling, and consultative problem-solving.

- Partner with COEs (Talent, DEI, Rewards, Learning, ER) to localize global initiatives and embed solutions tailored to the India GCC landscape.

- Partner with HR COEs to improve company performance by identifying and clarifying problems, evaluating potential solutions and implementing selected solution.

Educational Requirements:

- MBA/ PGDM in Human Resources or related field from a reputed institution.

Work Experience:

- 12-15 years of progressive HR experience with at least 4-5 years handling Employe Relations.

- Working knowledge of HR Tech tools and exposure to Workday Help or similar other Case Management platforms.

- Experience working in or with Global Capability Centers (GCCs) in India; understanding of global HR delivery models and local compliance requirements.

- Ability to influence at senior levels with executive presence and commercial acumen.

Success Profile:

- Investigative skills to lead and support ER investigations.

- Collaborative influencer who thrives in matrixed, multicultural environments.

- Comfortable navigating ambiguity and driving outcomes in a dynamic, evolving setup.

- Skilled in managing enterprise-wide programs with local customization and impact