Senior Product Manager - Post Order Segment - eCommerce

Senior Product Manager - E-commerce: Post-Order

Description :

Youll own the post-order experience for e-commerce: checkout to delivery and everything in betweenreturns, logistics, ratings, and support.

Responsibilities :

- Drive product roadmap for logistics, returns, refunds, and customer support.

- Improve NPS by solving post-purchase pain points with automation and tooling.

- Optimize return experiences while minimizing cost and fraud.

- Collaborate with ops, CX, and engineering to build scalable workflows.

Ideal Background :

- 4 to 7 years in e-commerce/operations product roles.

- Deep understanding of logistics, order management systems, and support workflows.

- Strong bias for systems thinking and operational complexity.