Job Title: Senior Manager - Learning & Development (Team Lead)

Location: Mumbai

Qualification - Graduate (Full-time Must)

Working Days: 5 Days (Work from Office)

About the Role

We are seeking an experienced Learning & Development professional to lead our L&D team and drive organization-wide capability-building initiatives. The ideal candidate will bring strong expertise in Training Need Analysis, Instructional Design, and People Leadership, with the ability to collaborate closely with cross-functional stakeholders.

Experience & Skill Requirements

- 15+ years of experience in Learning & Development.

- Excellent verbal & written communication (English).

- Strong listening, observation, documentation, and time-management skills.

- High degree of focus, attention to detail, perseverance, and ability to multitask.

- Strong coordination, collaboration, and rework management ability.

- Proven leadership skills with experience managing teams.

Competencies:

- Observation & Articulation

- Questioning & Documentation

- Analytical & Logical Reasoning

- People Orientation

- Business Acumen

- Eye for Detail

- Team Leadership & Collaboration

Key Responsibilities

- Conduct Training Need Analysis (TNA) for multiple functions including Operations, HR, Finance, etc.

- Collaborate with Function Heads and SMEs to identify capability gaps.

- Develop curriculum and High-Level Design (HLD) through stakeholder discussions and site visits.

- Measure content effectiveness; revise and improve based on feedback.

- Drive a culture of learning and continuous development across the organization.

- Apply the Kirkpatrick Model to assess training effectiveness.

- Lead and supervise the content development team; manage recruitment and onboarding for new members.

- Monitor team progress, conduct performance reviews (SWOT, Mid-Term, Annual), and provide coaching.

- Prepare MIS, dashboards, and performance trackers for reporting.

- Conduct field observations at Stores/DCs and capture insights for training design.

- Design training content using ADDIE, Instructional Design principles, Bloom's Taxonomy, and Adult Learning concepts.

- Develop Trainer Guides, Participant Guides, PPTs, Assessments, and other learning materials.

- Integrate multiple learning methodologies (classroom, videos, experiential, blended learning, etc.).

- Ensure training content is contextually and regionally relevant.

- Draft Standard Operating Procedures (SOPs) using effective content-writing techniques.

- Test and validate assessments on LMS/Moodle.

- Share best practices in content development and ensure adoption across the team.

- Support training implementation at regional and store levels.

- Conduct Train-the-Trainer (TTT) sessions and provide performance feedback to facilitators.

- Coordinate with multimedia and graphic teams for digital learning conversion.

- Ensure content development stays within budget and adheres to timelines.