Senior Manager - Talent Acquisition - BFSI/BPO

Description:

Key Responsibilities:

Bulk & Volume Hiring:

- Develop sourcing strategies to attract multilingual and regionally diverse talent.

- Ensure hiring quality by aligning recruitment with operational metrics such as Call-to-Convert, CSAT, Average Handling Time (AHT), and Attendance Adherence.

Team Leadership:

- Lead, mentor, and manage a team of 10+ recruiters.

- Set clear hiring targets, review recruiter performance, and ensure adherence to SLAs.

Stakeholder & Vendor Management:

- Collaborate with business and operations leaders to forecast monthly hiring needs.

- Build and manage relationships with hiring vendors, job fairs, and local institutes.

- Partner with regional teams for seamless on-ground execution

Travel & Field Execution:

- Travel Pan-India (23 times/month) to conduct recruitment drives, assessments, and onboarding support.

- Represent the organization at career fairs, job events, and training institutes.

Process Excellence:

- Track, analyze, and report hiring performance using recruitment dashboards and funnel metrics.

- Streamline recruitment workflows and implement best practices for efficiency and candidate experience.

- Leverage technology, ATS systems, and data-driven insights for decision making.

Key Requirements:

Experience:

3-12 years in Talent Acquisition / Bulk Hiring, preferably in BPO, Telecalling, Ed- Tech, BFSI, or Customer Support industries.

- Proven experience in volume hiring (100+ per month) and managing a recruitment team.

- Strong understanding of telecalling operations and key performance metrics (Call-to-Convert, CSAT, AHT, etc.).

- Excellent communication, negotiation, and stakeholder management skills.

- Comfortable with frequent travel across India.

Education: Graduate or Postgraduate in Human Resources, Business Administration, or equivalent