Job Title: Senior Manager - Supply Chain

Location: Delhi NCR

Job Overview:

We are looking for a Senior Manager - Supply Chain to lead end-to-end omni-channel supply chain operations across stores, marketplace, and e-commerce.

This role will own planning, inventory management, warehousing, and distribution, while working closely with merchandising, retail, and e-commerce teams to ensure high product availability, efficient inventory turns, and seamless execution.

The ideal candidate will combine strong operational rigor with commercial understanding to support a fast-growing, multi-channel retail business.

Key Responsibilities:

1. Supply Chain Planning & Inventory Management:

- Support demand planning and inventory management across all channels

- Partner closely with merchandising to align buying plans with supply chain capabilities

- Drive optimal inventory levels across warehouses and stores to balance availability and working capital

- Lead and mentor a team of supply chain experts, driving data-driven analyses and performance assessments

- Play a key role in market growth strategies and long-term planning outside of core SCM scope

- Own financial KPIs, prepare budgets, and manage country SCM finances within guidelines

2. Warehousing & Distribution:

- Oversee warehouse operations, including inbound, storage, and outbound processes

- Ensure efficient allocation and replenishment to stores and online channels

- Optimize warehouse processes for speed, accuracy, and cost efficiency

- Manage 3PL partners and ensure adherence to SLAs

- Own product integrity and ensure stock is kept in a safe and secure manner. Implement quality checks at inward & outward stages as per guidelines. Handle refurb of minor defect stock and periodic liquidation of non-sellable stock

3. Retail & E-commerce Fulfilment:

- Ensure timely and accurate replenishment to stores

- Drive seamless order fulfilment for e-commerce channels

- Keep 100% uptime of VMS systems to ensure availability of clear footage of forward and reverse shipments for dispute resolution

- Ensure high order book fulfillment for B2B partners

- Minimize stock-outs and excess inventory across channels

- Align supply chain priorities with business needs (launches, campaigns, peak periods)

- Continually work towards reducing delivery TATs and optimizing per shipment costs across channels

- Grow the warehouse network across the country based on demand and work towards same/next day deliveries.

- Optimize return shipments costs and help to minimize bad returns and maximize SPF claims from vendors

4. Cross-Functional Collaboration:

- Work closely with Merchandising, Retail, Finance, and E-commerce teams

- Align supply chain planning with product launches, promotions, and seasonal demand

- Support business planning cycles with data and insights

5. Performance & Process Excellence:

- Track and improve key supply chain metrics (inventory turns, fill rate, ageing, etc.)

- Identify inefficiencies and drive process improvements across the supply chain

- Build structured reporting and review mechanisms

- Prepare and Update detailed SOP documents for all processes

- Ensure Stock Audits are done as per annual schedule and with minimal to no shrinkage

Key Capabilities:

- Strong understanding of retail supply chain and inventory management

- Ability to balance product availability with working capital efficiency

- Strong analytical and data-driven decision-making skills

- Operational excellence mindset with attention to detail

- Strong stakeholder management and cross-functional collaboration

- Ability to operate in a fast-paced, evolving retail environment

Leadership Attributes:

- High ownership and accountability

- Structured and process-driven approach

- Ability to drive execution with speed and discipline

- Strong problem-solving and decision-making skills

- Comfortable managing complexity across channels

Experience & Background:

- 8-12 years of experience in supply chain / operations within retail, fashion, or lifestyle brands

- Strong experience across planning, warehousing, and distribution

- Experience managing multi-channel (retail + e-commerce) supply chains

- Prior experience with 3PL/vendor management preferred

- Data-driven with strong analytical skills and proven project management experience

- Proven track record of driving operational improvements and efficiency

- Advanced MS Office skills including Word, Excel & Powerpoint or similar tools

- Experience with Unicommerce & SAP is a plus