Senior Manager - Process Excellence

Department/office: Corporate

Job type: Permanent

Job Purpose:

To support the organization's process excellence agenda by driving process standardization, continuous improvement, internal controls, and automation initiatives across Finance and Accounting processes including operational initiatives from finance. To work closely with process owners to enhance process efficiency, strengthen governance, improve compliance, reduce process variation, and facilitate adoption of best practices and digital transformation solutions.

Key tasks:

- Identify process improvement opportunities through data analysis, process reviews, stakeholder feedback, and benchmarking.

- Facilitate Lean Six Sigma and continuous improvement projects to improve efficiency, quality, controls, and service delivery.

- Drive standardization of Finance and Accounting processes across business units in collaboration with process owners.

- Collaborate with process owners to document, review, and optimize end-to-end process flows, SOPs, taxonomies, and process maps.

- Monitor adherence to defined process standards and governance requirements through periodic reviews.

- Support implementation and monitoring of internal controls across key business processes.

- Assist in risk assessments and identification of process control gaps; track closure of agreed corrective actions.

- Support automation initiatives including RPA, AI/ML, workflow automation, analytics, and other technology-enabled process improvements.

- Work with IT and business stakeholders to document business requirements, support testing, and monitor benefits realization from transformation projects.

- Prepare dashboards and management reports covering process performance, compliance status, project progress, key risks, and benefits delivered.

- Coordinate with Finance, Procurement, HR, IT, Operations, and other functions to drive process improvement initiatives and change adoption.

Knowledge/Experience/Qualifications:

- CA or CMA

- 7 - 10 years of experience in Process Excellence, Finance Transformation, Shared Services, Internal Controls, or Continuous Improvement roles.

- Hands-on experience in Finance & Accounting processes such as P2P, O2C, R2R, Treasury, Compliance, and related areas.

- Experience with SAP ECC/S4HANA, ARIBA preferred; hospitality, shared services, or service-industry experience will be advantageous.

- Lean Six Sigma Green Belt or Black Belt certification preferred; certification in Process Excellence, Continuous Improvement, or Project Management will be an added advantage.

- Experience in process mapping, SOP development, process redesign, automation projects, and ERP-enabled process improvements.

Functional Skills:

- Clear understanding of Finance and Accounting processes and operating models.

- Knowledge of internal controls, risk management, compliance frameworks, and audit remediation tracking.

- Working knowledge of Lean Six Sigma tools, root-cause analysis, process mapping, and performance improvement methodologies.

- Understanding of digital transformation technologies including RPA, AI/ML, workflow automation, analytics, and dashboarding.

- Proficiency in Microsoft Office suite including Excel, PowerPoint, Visio, and Power BI.

- Strong working knowledge of SAP processes and cross-functional integration points.

Personal Skills:

- Strong analytical and structured problem-solving skills.

- Effective stakeholder management, collaboration, and influencing abilities across functions.

- Excellent communication skills - written and verbal.

- Ability to manage multiple initiatives, priorities, and deadlines in a dynamic environment.

- Self-motivated, detail-oriented, and comfortable working independently with limited supervision.

- Ability to support teams, coach executives/analysts, and contribute to a culture of continuous improvement.