Senior Manager - Network Operation - IT/Telecom

Key Responsibilities:

- Lead and manage the Network Operations team to ensure continuous monitoring, maintenance, and optimization of enterprise network infrastructure.

- Guarantee high levels of network availability, scalability, and security across the organization.

- Define, implement, and enforce network policies, procedures, and industry best practices.

- Supervise incident response processes, ensuring timely troubleshooting and resolution of complex network issues.

- Work collaboratively with cross-functional teams to support the deployment of new technologies and infrastructure upgrades.

- Track network performance metrics and present analysis and insights to senior management.

- Drive automation initiatives and process optimization to enhance operational efficiency and reduce manual efforts.

- Ensure strict adherence to industry standards, security frameworks, and regulatory compliance requirements.

- Design and maintain disaster recovery and business continuity plans for network operations.

- Mentor and coach team members, promoting a culture of technical excellence and continuous professional development.

- Possess strong hands-on expertise in enterprise networking technologies including routing, switching, firewalls, VPNs, SD-WAN, and wireless systems.

- Experienced in configuring and managing routing protocols, specifically BGP.

- Proficient in configuring and maintaining both link load balancers and server load balancers.

- Hands-on experience with Cisco ACI, including implementation and operational management.

- Hands-on experience on Fortiagte, Checkpoint and Paltoalto firewall including Implementation and operational management.

- Familiar with network monitoring and management tools such as Cisco NDFC, NDI, and DNA Center.

- Strong practical knowledge of network security principles and best practices.

- Experienced in VoIP systems configuration and operational management.

- Demonstrated ability to manage and scale complex, enterprise-grade network environments and large-scale projects

Qualifications:

- Bachelor's degree in computer science, Information Technology, or a related field.

- 12+ years of experience in network operations, with at least 5 years in a network operation managerial role.

- Excellent communication, and interpersonal skills.

- Relevant certifications (e.g., CCNP, CCIE, CCSPA, PCNSE) are a plus.

Key Competencies:

- Strategic thinking and problem-solving.

- Ability to work under pressure and manage multiple priorities.

- Strong analytical and technical skills in all leading network technologies.

- Team leadership and people management.

- Cross functional team-focused mindset