Senior Manager - Marketing Transformation - BPO/ITeS

Role - Marketing Transformation - Senior Manager

Location - Mumbai is preferred - (fungible between Bengaluru/NCR)

Work Model - Hybrid (thrice a week)

Shift - 12 pm to 9 pm (Would require stretching sometimes whenever it's needed.)

Team Size - 2 FTEs (Should have to manage cross-functional teams as well on project-to-project basis)

Regions - All across the globe

Travel requirement - No

Skill requirements

- Manage end-to-end marketing operations.

- Should have at least 5 to 6 years of experience in marketing transformations.

- Experience in CRM, campaign management, content creation and management.

- Should have worked on transforming marketing operations with a focus on improving efficiency.

- Exposure to process automation and workflow optimization using tools such as SynOps, Jira, etc.

- Ability to identify inefficiencies in existing processes and drive improvements.

- Understanding of RPA, process optimization, agentic workflows, and Generative AI (Gen AI) dynamics.

- Business Transformation experience: Open to candidates from marketing ops delivery who have been part of marketing transformation initiatives.

- Certifications: Six Sigma is good to have but not mandatory.

Soft Skills:

- Strong stakeholder management

- Excellent communication skills

- Good team player