Position Details

- Position Title: Senior Manager - Legal Operations

- Industry: Legal Services / Legal Process Outsourcing (LPO)

- Experience: 12-15 years

- Location: Mohali

- Work Schedule: 5 days a week | Afternoon / Evening shifts

- Client Geography: Primarily US

Position Summary

- The Sr. Manager plays a pivotal role in leading delivery teams, ensuring high-quality execution of client projects, maintaining compliance with global legal standards, and nurturing client relationships

- This role demands a strong foundation in legal concepts, managerial skills, attention to detail, and a service-driven mindset to meet the evolving demands of international legal clients

Key Responsibilities

Delivery and Project Management

- Manage and supervise the end-to-end delivery of legal support services

- Handle litigation support services in US litigation with focus on personal injury, insurance defense, tort, and workers' compensation; exposure to Contract Lifecycle Management (CLM) processes will be preferred

- Maintain quality deliverables by ensuring accuracy, completeness, and adherence to client expectations and legal standards

- Develop project plans, allocate resources, and monitor progress to ensure timely and cost-effective delivery

- Address and resolve delivery-related issues and client escalations proactively

- Create reporting trackers, dashboards, baseline metrics, and track SLAs agreed with clients

People and Performance Management

- Lead, mentor, and coach legal associates and senior associates

- Monitor team performance, identify training needs, and implement performance improvement strategies

- Conduct knowledge-sharing sessions, upskilling initiatives, and career development support

Operational and Strategic Initiatives

- Assist the Delivery Head in strategic planning, process optimization, and resource management

- Collaborate with business development teams on proposals, RFPs, client presentations, and proof-of-concept projects

- Support implementation of legal tech tools and process automation initiatives

Qualifications & Experience

- LL.B. (mandatory) from a recognized law school; LL.M preferred

- 12 years of experience in legal services with 10+ years in a supervisory or client-facing role in an LPO

- Exposure to U.S., U.K., or other common law jurisdictions is highly desirable

Key Skills & Competencies

- Excellent legal drafting, analytical, and interpretation skills

- Strong command of legal research databases (e.g., Westlaw, LexisNexis)

- Familiarity with case management software such as ActionStep, Clio, Practice Panther

- Exceptional written and verbal communication skills for interaction with global clients

- Proven ability to lead teams, manage multiple priorities, and work under pressure

- High standards of professional ethics, confidentiality, and integrity