Senior Manager - HR Operations - Insurance

Description:

Location: Mumbai

Industry Preference: Insurance / BFSI / IT / ITES / Large MNC

Role Summary:

- Lead and strengthen enterprise-scale HR Operations across the complete employee life cycle.

- Own high-volume, compliance-driven HR processes with a strong focus on BGV, Induction, and Onboarding.

- Drive operational excellence, governance, and superior employee experience in a large, global environment.

Key Responsibilities:

- Lead end-to-end HR Operations and employee life cycle management.

- Own and govern Background Verification processes at enterprise scale.

- Drive seamless induction and onboarding for large, diverse workforces.

- Ensure adherence to HR policies, compliance, and statutory requirements.

- Manage HR documentation, audits, and operational risk controls.

- Partner with business and HR stakeholders to improve process efficiency.

- Manage vendors, SLAs, escalations, and service quality.

- Build scalable HR operations frameworks aligned with business growth.

- Drive continuous improvement and automation of HR processes.

- Ensure consistent employee experience across locations and functions.

Key Result Areas (KRAs):

- Accuracy and turnaround time of BGV and onboarding processes.

- Compliance adherence and audit closure effectiveness.

- Reduction in onboarding cycle time and operational errors.

- Vendor performance, SLA adherence, and cost optimization.

- Employee experience metrics during joining and life cycle events.

- Scalability and stability of HR operations processes.

- Stakeholder satisfaction across HR and business teams.

- Risk mitigation and governance effectiveness.

Technical Skillsets:

- Strong expertise in HR Operations and Employee Life Cycle Management.

- Hands-on experience with enterprise Background Verification processes.

- Deep knowledge of HR compliance, audits, and documentation standards.

- Experience managing HR operations at scale in large MNC environments.

- Exposure to HRIS, onboarding platforms, and workflow tools.

- Strong understanding of vendor management and SLA governance.

- Ability to interpret HR data, dashboards, and operational metrics.

Behavioral & Leadership Skillsets:

- Strong stakeholder management and cross-functional collaboration.

- Proven ability to manage high-volume operations with precision.

- Detail-oriented with strong risk and control mindset.

- Process-driven leader with continuous improvement orientation.

- Excellent communication and escalation management skills.

- Ability to lead and develop high-performing HR operations teams