Roles and responsibilities:

Employee Relations & Governance:

- Lead the Employee Relations function and establish ER frameworks, policies, and governance mechanisms.

- Develop and continuously improve policies such as Health & Safety, Code of Conduct, Grievance Handling, Performance Improvement Plan (PIP), Bench Management, and Disciplinary processes.

- Ensure consistent and fair implementation of policies across the organization.

Policy Development & Compliance:

- Draft, review, and amend HR policies to ensure alignment with organizational needs and labor laws.

- Ensure policy communication and awareness across employees and managers.

- Partner with legal teams when required to ensure compliance and mitigate organizational risk.

Employee Relations Case Management:

- Lead and manage complex employee relations issues including grievances, misconduct cases, workplace conflicts, and disciplinary actions.

- Conduct or oversee investigations and ensure timely and fair resolution.

- Maintain proper documentation and compliance standards for all ER cases.

Manager Enablement & Capability Building:

- Design and implement programs to educate, enable, and empower managers to handle team issues effectively.

- Provide coaching and guidance to managers on performance management, employee conduct, and conflict resolution.

- Develop toolkits and frameworks to support managers in managing employee concerns.

Partnership with Employee Experience / P&C Teams:

- Collaborate with Employee Experience Partners to address team issues, grievances, and policy-related matters.

- Provide advisory support on ER cases to ensure consistency and fairness.

- Act as a trusted advisor to leadership on employee relations matters.

Risk Mitigation:

- Identify potential employee relations risks and proactively implement preventive measures.

- Ensure practices that minimize legal exposure and protect the organization from litigation.

- Monitor ER trends and recommend interventions to address recurring issues.

Training & Awareness:

- Lead awareness programs for employees on organizational policies and ethical workplace practices.

- Promote a culture of respect, compliance, and accountability across the organization.

Ideal Candidate:

- Must have 10+ years of overall HR experience with a strong and consistent focus on Employee Relations, grievance handling, and workplace conflict resolution.

- Must have deep hands-on experience managing end-to-end Employee Relations cases including grievances, misconduct, disciplinary actions, workplace conflicts, and sensitive investigations (including POSH-related scenarios).

- Must have strong expertise in HR policy design, governance, and implementation including Health & Safety, Code of Conduct, Grievance Handling, PIP, and disciplinary frameworks.

- Must have strong knowledge and practical exposure to Indian labor laws, compliance frameworks, and risk mitigation practices; should be capable of partnering with legal teams when required.

- Must have strong stakeholder management experience, working closely with leadership, HR Ops, Employee Experience teams, and business managers to drive ER interventions and resolutions.

- Must have proven experience in conducting investigations, maintaining documentation, ensuring compliance, and driving fair and unbiased resolutions in complex situations.

- Must come from large-scale organizations (500+ employees minimum), with exposure to structured HR environments and experience working with geographically distributed / virtual teams.

- Strong communication, conflict resolution, judgment, and decision-making skills with the ability to handle highly sensitive and confidential matters.

- Preferred (Education) - MBA / Master's in HR or related field is preferred; strong bachelor's candidates from reputed organizations can be considered.