Senior Manager - Customer Growth - B2B Retail Platform

Position: Senior Manager Customer Growth

Location: Bangalore (on-site)

Experience: 4-8 years

Working: 5 days/week (including 1 Saturday)

About the Company:

We are hiring for a leading B2B retail platform that is reshaping the food and grocery ecosystem in India. The mission is to empower stores and modernize retail through technology, data-driven insights, and innovative business models.

About the Role:

This is a central business operations and growth role where you will use data to monitor city performance, improve field productivity, solve operational challenges, and scale successful growth initiatives across multiple cities. You will work closely with City Heads to design, test, and scale growth initiatives, ensuring that learnings from one market accelerate success in others.

Key Responsibilities:

Performance Management:

- Drive operational discipline and consistency across cities.

- Own performance dashboards, beat planning insights, and incentive design.

- Ensure penetration and wallet share goals of stores are achieved.

Cross-Functional Enablement:

- Act as the single point of contact for city leaders at the head office.

- Coordinate with central functions to resolve issues in supply, pricing, technology, or customer app experience.

- Enable structured collaboration so city heads focus on execution.

Central Growth Initiatives:

- Identify opportunities and challenges requiring central attention.

- Design, pilot, and scale growth initiatives across cities.

- Ensure every city benefits from proven strategies.

Ideal Candidate Profile:

- 2-8 years of experience in business operations, central planning, sales operations, or growth operations within consumer-tech, B2B, FMCG, or quick commerce.

- Strong proficiency in Excel/Google Sheets; BI tools (Metabase, Tableau) are an advantage.

- Experience coordinating with regional teams, managing performance dashboards, and driving corrective actions.

- Strong communication skills, analytical mindset, and ability to manage on-ground teams effectively.

- Entrepreneurial zeal with the ability to thrive in a fast-paced, data-driven environment.