Senior Manager - Client Servicing

Senior Manager - Client Servicing

Description:

Roles & Responsibilities:

- Serve as the primary point of contact for key enterprise and national accounts, ensuring strong relationships and long-term partnerships.

- Identify opportunities to expand business within existing accounts through cross-selling and up-selling strategies.

- Develop and execute account growth plans, aligning with clients business objectives.

Revenue Generation & Client Retention:

- Achieve revenue targets by identifying and implementing new business opportunities within the existing client base.

- Proactively address client concerns, ensuring high customer satisfaction and retention.

- Negotiate and finalize contracts, pricing structures, and service agreements.

Technical & API Integration:

- Collaborate with internal technical teams to facilitate seamless API integrations for clients.

- Understand API capabilities and guide clients on optimizing integrations for enhanced performance.

- Work closely with IT and product teams to resolve technical challenges and ensure smooth onboarding.

Strategic Coordination & Reporting:

- Analyze client data, market trends, and competitive insights to drive strategic decision-making.

- Prepare and present performance reports to internal stakeholders and clients.

- Work cross-functionally with sales, marketing, and customer support teams to enhance service delivery.

Key Qualifications & Skills:

- Experience: Minimum 5+ years in key account management, enterprise/national accounts, or client servicing roles.

- Industry Exposure: Fintech, digital payments, e-commerce, SaaS, or related industries preferred.

- Sales Acumen: Strong experience in cross-selling and up-selling with enterprise clients.

- Technical Understanding: Knowledge of API integration and ability to collaborate with technical teams for seamless execution.

- Stakeholder Management: Excellent communication, negotiation, and relationship management skills.

- Analytical Thinking: Ability to derive insights from data to drive business decisions.