Senior Key Account Manager - Road Freight

Hiring for Senior Key Account Manager

Experience: 10+ Years

Role: Individual Contributor

Roles & Responsibilities:

- Ensure high service levels, timely execution, and quick resolution of client concerns or escalations.

- Conduct regular business reviews with clients and suggest operational or service improvements.

Account Growth & Retention

- Drive account profitability through strategic engagement and effective contract management.

- Monitor credit performance and ensure timely collections in coordination with finance.

Operations & Execution Coordination

- Track shipments and proactively manage exceptions or disruptions in coordination with operations teams.

Performance Analysis & Reporting

- Provide regular MIS/reports to clients and internal leadership on service levels and account performance.

Client On boarding & Implementation

- Support commercial negotiations during contract renewals or rate discussions.

Experience: 10+ years in Road Freight with strong experience managing key FTL clients.

Domain Knowledge:

- Exposure to contractual transportation and fleet planning.

- Familiarity with GPS tracking systems, control towers, and route optimization tools.

Skills:

- Analytical with data-driven decision-making abilities.

- Proficiency in MS Excel, PowerPoint, and CRM tools.

- Excellent verbal and written communication.

Travel: Willingness to travel as required for client meetings, site visits, and reviews.