Job Title : Commercial Analytics & Operations - Sales Force Effectiveness

Experience : Pharma / Life Sciences preferred

Role Summary :

We are looking for a Commercial Analytics & Operations professional with strong experience in Sales Force Effectiveness (SFE), multi-source data analytics and a consulting-oriented mindset. The role requires translating complex commercial data into actionable insights, drive go-to-market (GTM) strategies, executive-ready presentations, and clear points of view (POVs) for pharma leadership teams.

Key Responsibilities

Sales Force Effectiveness (Core) :

- Lead SFE analytics including:

1. Targeting & segmentation

2. Territory alignment & workload optimization

3. Call planning, reach & frequency analysis

Field force productivity and KPI frameworks

- Define and track performance metrics for MRs, FLMs, and SLMs

- Support incentive design, goal setting, and performance benchmarking

Data & Analytics

Work with diverse commercial data sources including:

- CRM systems (Salesforce, Veeva CRM or other)

- Sales data (IQVIA / internal sales)

- Activity & call data

- Digital engagement data (email, events, campaigns)

- Master Data (HCP, Brick, Territory)

- Perform data validation, reconciliation, and insight generation

- Partner with tech and data engineering teams on data pipelines and dashboards

Consulting & Stakeholder Management

- Act as a trusted analytics advisor to business stakeholders

- Translate business problems into analytical frameworks and solutions

- Lead client / internal discussions, workshops, and requirement discovery sessions

- Provide strategic recommendations backed by data and industry benchmarks

POVs, Storytelling & Presentations

Build strong POVs on topics such as:

- Field force productivity improvement

- Omnichannel engagement effectiveness

- CRM and SFE maturity models

- Analytics and data modernization

- Create executive-ready presentations (PPT) with clear storytelling

- Present insights and recommendations to senior leadership and clients

Operations & Governance

- Support commercial operations planning and review cycles

- Establish analytics governance, standard definitions, and best practices

- Ensure consistency and scalability of analytics solutions across brands and markets

Required Skills & Experience

Must Have

- 8+ years of experience in Pharma Commercial Analytics / Operations

- Strong hands-on experience in Sales Force Effectiveness (SFE)

- Experience working with Salesforce / Veeva CRM

- Exposure to multiple pharma data sources and commercial KPIs

- Strong consulting and problem-solving mindset

- Excellent presentation and storytelling skills

- Ability to build and articulate clear, data-backed POVs

Good to Have

- Experience in omnichannel analytics and digital engagement measurement

- Exposure to forecasting, MMM, or advanced analytics

- Experience working with global or multi-country pharma teams

- Familiarity with BI tools (Tableau, Power BI, MicroStrategy)

Soft Skills :

- Strong communication and stakeholder management skills

- Ability to work in ambiguity and drive structured outcomes

- Business-first thinking with strong analytical rigor

- Comfortable working with senior leadership and client-facing roles