Role Overview:

The Senior Director - Project Management will lead and oversee all accounts managed by the projects team, ensuring seamless execution, delivery, and client satisfaction across all ongoing and new projects. This role requires strategic leadership, operational excellence, and hands-on oversight to achieve revenue targets, optimize margins, and maintain high-quality project delivery. The Senior Director will act as the main departmental lead, driving both performance and client service standards.

Key Responsibilities:

Account & Revenue Management:

- Deliver monthly revenue targets for all allocated accounts by maintaining full control over projects and resources.

- Maintain supply costs at or below 45% by leveraging the most cost-effective partners and prioritizing internal channels for higher margins.

- Ensure 60% of billed revenue is achieved at the account level for all projects initiated within a given month.

- Achieve 80%+ billed revenue on "IDs Awaited" projects.

- Drive a 10-20% (or higher) revenue growth quarter-over-quarter for all dedicated accounts.

- Reconcile 100% of invoiced revenue accurately for all suppliers (internal and external).

Project-Level Management:

- Ensure at least 50% of revenue is billed each month for projects, with remaining revenue billed in subsequent months. Applies to paused and IDs Awaited projects.

- Continuously monitor live projects to ensure smooth field operations.

Client & Operational Excellence:

- Ensure zero client escalations through proactive account monitoring at both project and email levels.

- Respond promptly and analytically to client emails, addressing all concerns efficiently.

- Proactively manage project progress to prevent delays and client dissatisfaction.

- Monitor critical client communications, including weekends, to maintain service quality.

Success Parameters:

- Full accountability for account performance, revenue delivery, and supply cost optimization.

- Demonstrated ability to reconcile invoiced revenue and maintain billing targets.

- Strong leadership in managing teams, projects, and client relationships.

Required Skills & Experience:

- Proven experience in project management leadership, preferably overseeing multiple accounts and teams.

- Strong financial acumen, including revenue forecasting, margin optimization, and billing reconciliation.

- Excellent client management and communication skills.

- Ability to lead cross-functional teams, monitor project progress, and resolve escalations proactively.

- Experience in business development and driving new revenue opportunities.

Qualifications:

- Degree in business, Management, or related field (master's preferred).

- 15+ years of experience in project management, with at least 10 years in a senior leadership role at online sample, market research, or consulting companies

About You:

You are a strategic thinker, operational leader, and client champion. You thrive in managing multiple accounts, optimizing revenue, and leading a high-performing project management team.