Position Overview:

We are seeking strategic Senior Analysts and Analysts to nurture and grow relationships with our enterprise clients. This role blends world-class client service with strategic consulting to drive adoption, expansion, and long-term partnership. The ideal candidate will leverage exceptional analytical and communication skills, honed at a top-tier consulting firm - to act as a trusted advisor to our clients while identifying opportunities for upselling and cross-selling our SaaS solutions.

Key Responsibilities:

(a) Client consulting and strategic partnership:

- Serve as the primary point of contact and trusted advisor for a portfolio of enterprise clients, deeply understanding their business objectives and challenges

- Conduct regular strategic business reviews to align our SaaS platform's capabilities with client KPIs and ROI

- Proactively identify risks to client success and develop mitigation plans; act as the client's internal advocate

- Apply structured problem-solving frameworks to analyze client data, uncover insights, and deliver actionable recommendations

(b) Account growth and revenue expansion:

- Develop and execute on account plans to identify, qualify, and secure upsell and cross-sell opportunities (e.g., additional modules, seats, premium features)

- Collaborate with Sales, Product, and Marketing teams to tailor expansion proposals that deliver clear value

- Own the renewal process, ensuring high retention rates and negotiating contract expansions

(c) Operational excellence and collaboration:

- Maintain accurate forecasting and account health metrics in CRM (e.g., Salesforce)

- Synthesize client feedback and market intelligence to inform product roadmap and go-to-market strategy

- Work closely with Customer Success, Support, and Professional Services to ensure seamless client experience

Qualifications and experience:

- 2-4 years of total experience, including 1-2 years as an Analyst (or similar) at a top-tier management consulting firm (e.g., McKinsey, Bain, BCG)

- Proven ability to manage complex stakeholders, influence decision-makers, and drive projects with minimal oversight

- Superior analytical skills: ability to interpret data, build business cases, and communicate insights clearly

- Excellent communication and presentation skills, with experience facilitating workshops or executive meetings

- Bachelor's degree from a top university in Business, Economics, STEM, or a related field

Nice-to-have:

- 1+ years of post-consulting experience in B2B SaaS, technology account management, customer success, or strategic sales

- Demonstrated success in growing account revenue through upselling/cross-selling in a subscription business model

- Familiarity with SaaS metrics (ARR, NRR, Churn, LTV) and contract negotiation