Screen Magic - Senior Manager - Customer Success

Description:

About the Role:

As a Customer Success Manager at SMS Magic, youll be the voice of our customersowning relationships, driving adoption, and ensuring they gain maximum value from our solutions.

Youll manage accounts end-to-end, boost customer satisfaction, and identify growth opportunities through cross-sell and up-sell initiatives.

Key Responsibilities:

- Manage a portfolio of B2B SaaS accounts; drive renewals, retention & revenue growth.

- Conduct Quarterly Business Reviews (QBRs) and regular check-ins to track success metrics.

- Proactively engage with customers to enhance experience & reduce churn.

- Analyze account data to identify opportunities and craft growth strategies.

- Collaborate with cross-functional teams to resolve issues & align on customer goals.

- Capture and share customer feedback with internal teams for continuous improvement.

- Lead onboarding, training & adoption programs for customers.

- Manage commercial activities and ensure SLA compliance.

Requirements:

What Youll Need:

- 5+ years experience in B2B SaaS account management or customer success.

- Strong CRM knowledge and experience managing customer lifecycles.

- Excellent communication & interpersonal skills with a customer-first mindset.

- Data-driven approach to problem-solving and strategy.

- & Ability to manage multiple priorities in a fast-paced environment.

Benefits:

Why SMS Magic?

- Exposure to a global SaaS business with innovative technology.

- A high-performance, growth-oriented work culture.

- Competitive compensation & performance-based rewards.

- Flexibility, learning opportunities & scope to make high business impact.

About SMS Magic:

For 10+ years, SMS Magic has been a trusted messaging partner for global brands across industries like financial services, retail, education, wellness, and more.

We deliver advanced, simple-to-use messaging solutions to help businesses engage customers with a personal touch