Health insurance

Office cab/shuttle

Job/Soft skill training

Cafeteria

Screen Magic Mobile Media Reviews by Employees

Description: About the Role: As a Customer Success Manager at SMS Magic, youll be the voice of our customersowning relationships, driving adoption, and ensuring they gain maximum value from our solutions. Youll manage accounts end-to-end, boost customer satisfaction, and identify growth opportunities through cross-sell and up-sell initiatives. Key Responsibilities: - Manage a portfolio of B2B SaaS accounts; drive renewals, retention & revenue growth. - Conduct Quarterly Business Reviews (QBRs) and regular check-ins to track success metrics. - Proactively engage with customers to enhance experience & reduce churn. - Analyze account data to identify opportunities and craft growth strategies. - Collaborate with cross-functional teams to resolve issues & align on customer goals. - Capture and share customer feedback with internal teams for continuous improvement. - Lead onboarding, training & adoption programs for customers. - Manage commercial activities and ensure SLA compliance. Requirements: What Youll Need: - 5+ years experience in B2B SaaS account management or customer success. - Strong CRM knowledge and experience managing customer lifecycles. - Excellent communication & interpersonal skills with a customer-first mindset. - Data-driven approach to problem-solving and strategy. - & Ability to manage multiple priorities in a fast-paced environment. Benefits: Why SMS Magic? - Exposure to a global SaaS business with innovative technology. - A high-performance, growth-oriented work culture. - Competitive compensation & performance-based rewards. - Flexibility, learning opportunities & scope to make high business impact. About SMS Magic: For 10+ years, SMS Magic has been a trusted messaging partner for global brands across industries like financial services, retail, education, wellness, and more. We deliver advanced, simple-to-use messaging solutions to help businesses engage customers with a personal touch

Pune

Screen Magic - Senior Manager - Customer Success 

Job Description for Screen Magic - Senior Manager - Customer Success  in SCREEN-MAGIC MOBILE MEDIA PRIVATE LIMITED in  Pune for (5-8) years of experience. Apply Now!