Samsara - Sales Operations & Strategy Analyst

- As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.

- We are seeking a Senior Business Operations Analyst to join our Renewals Business Operations team and drive process and technical transformations of our renewals organization.

- This role focuses on enabling our Renewal Account Executives (RAEs) to move towards proactive, relationship-driven customer lifecycle management.

- The ideal candidate combines strong technical skills with business operations expertise and thrives in a fast-paced, high-growth B2B SaaS environment.

In this role, you will:

- Design and manage comprehensive lifecycle management process and systems to support renewal sales cycles.

- This includes automated task assignment, risk controls, dashboard/workflow tooling in Salesforce and -Gong that enable RAEs to transition from transactional to relational customer engagement.

- Convert product telemetry, AI/ML signals, and health data into actionable risk indicators and prioritized tasks for the renewals team.

- Develop reporting and analytics capabilities to monitor system effectiveness, user adoption, and business impact.

- Provide data-driven recommendations for process improvements.

- Collaborate with Sales Operations, Finance, and technical teams to integrate renewal workflows with broader business processes and systems.

- Partner with technical teams to implement Salesforce configurations, custom fields, workflows, and process automation.

- Create training materials and enablement content to ensure successful adoption of new systems and processes.

Minimum requirements for the role:

Experience & Background:

- 3-5 years of work experience in business operations, sales operations, or systems analysis roles, preferably supporting sales organizations.

- 2+ years of hands-on experience with Salesforce administration, including custom objects, workflows, process automation, and reporting.

- Background in designing and implementing scalable business processes and technical solutions.

- Strong analytical and problem-solving skills with ability to translate business requirements into technical solutions.

- Excellent project management skills with experience leading cross-functional technical implementations.