Sales Training Head - NBFC

Leading a team of trainers for sales training across channels in BFSI and NBFCs

The Head of Training designs and executes strategic training programs to enhance sales performance, revenue growth, and team proficiency. Responsibilities include assessing skill gaps, developing onboarding and ongoing training curricula, creating educational content, and implementing coaching frameworks for sales teams.

Key Responsibilities:

- Strategic Planning: Assess training needs via data analysis, surveys, and stakeholder meetings.

- Curriculum Development: Create comprehensive training materials (e.g., workshops, e-learning, playbooks).

- Onboarding & Coaching: Develop onboarding for new hires and provide coaching for ongoing improvement.

- Performance Metrics: Establish KPIs (e.g., skill proficiency, quota attainment) to measure training impact.

- Leadership & Collaboration: Lead a team of trainers, collaborating with sales and marketing leadership to align training with revenue goals.

- Develop and maintain the annual training calendar and schedule, coordinating with department managers and stakeholders to ensure alignment with business priorities.

- Oversee the design and development of training materials, presentations and resources to support learning objectives and outcomes.

- Lead and facilitate training sessions and workshops, ensuring a positive and engaging learning experience for participants.

- Monitor and evaluate training delivery and effectiveness, making adjustments to improve outcomes.

- Provide coaching and support to trainers and facilitators to enhance their skills and effectiveness.

- Track and report on training metrics and KPIs to measure the impact and ROI of training programs.

Preferred skills and qualifications

- 15+ years experience, with a focus on sales training in BFSI/NBFC preferably.

- Advanced degree in Training and Development, Organisational Psychology or similar.

- Certification in training and development (e.g. CPTD, CPLP, ATD Master Trainer).

- Experience with e-learning authoring tools and technologies.

- Knowledge of competency-based training and performance management.

- Multilingual proficiency for managing training programs in diverse employee populations.

- Ability to manage the budget for training activities.

- Working knowledge of project management principles.