Roadcast - Lead - Enterprise Key Account Manager

Description:

Key Responsibilities:

Enterprise Account Management

- Own and manage relationships with key enterprise clients, serving as the primary point of contact

- Develop deep understanding of client business objectives, challenges, and growth plans

- Drive account expansion through upselling, cross-selling, and renewals

- Ensure high levels of customer satisfaction, retention, and long-term partnerships

Team Leadership & Management:

- Lead, mentor, and manage a team of Key Account Managers

- Set clear performance goals, KPIs, and revenue targets for the team

- Conduct regular performance reviews, coaching sessions, and skill development initiatives

- Foster a collaborative, customer-first and results-driven team culture

Strategic Planning & Execution:

- Develop and execute account growth strategies aligned with overall business objectives

- Create account plans, forecasting models, and revenue pipelines for enterprise clients

- Identify risks and opportunities within accounts and proactively address them

- Partner with senior leadership to drive strategic initiatives for enterprise customers

Stakeholder & Cross-Functional Collaboration:

- Collaborate closely with Sales, Product, Customer Success, Marketing, and Operations teams

- Act as the voice of the customer, providing feedback to internal stakeholders to influence product and service improvements

- Coordinate contract negotiations, pricing discussions, and service-level agreements (SLAs)

Reporting & Governance:

- Track and report key account metrics including revenue, retention, churn, and customer health

- Prepare executive-level reports and presentations for internal and client stakeholders

- Ensure compliance with contractual obligations and company policies

Key Skills & Competencies:

- Strong experience managing large enterprise accounts

- Proven ability to lead and scale high-performing teams

- Excellent communication, negotiation, and stakeholder management skills

- Strategic thinker with strong analytical and problem-solving abilities

- Ability to manage complex, multi-stakeholder enterprise environments