RLG Systems - Head - Finance Shared Services

Responsible for establishing, leading, and continuously improving the Financial Shared Services function with focus on invoice processing accuracy, SLA adherence, controls, automation, compliance, productivity, and stakeholder satisfaction.

Key Responsibilities -

- Lead the end-to-end AP shared services operating model across invoice receipt, PO processing, non-PO processing, exception management, QA, training, automation, and reporting.

- Define SLAs, KPIs, escalation matrix, approval workflows, quality standards, and governance routines.

- Ensure adherence to internal controls, audit requirements, maker-checker discipline, delegation of authority, GST/TDS requirements, and data confidentiality.

- Drive productivity, standardization, process documentation, automation, and continuous improvement.

- Review performance dashboards, exceptions, ageing, duplicate detection, processing accuracy, and team capacity.

- Manage senior stakeholder expectations across Finance, Procurement, Operations, Tax, Compliance, and Business teams.

- Build team capability through training, coaching, performance reviews, and succession planning.

KPIs - SLA adherence, invoice processing accuracy, exception closure TAT, audit observations, productivity per FTE, automation adoption, stakeholder satisfaction, and team stability.

Candidate Requirement - CA / MBA Finance / M.Com with 15-25 years of experience in AP shared services, finance operations, GCC, BPO, or large-scale transaction processing; minimum 5 years in team leadership.