About Us: We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs. Problem we are solving: In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction. Job Summary: We are seeking an experienced Enterprise Account Manager to join our team. The ideal candidate should have more than 7 years of experience in Key Account Management or Customer Success. The candidate should have experience in managing relationships with clients and delivering exceptional service. Additionally, the candidate should have experience with Saas or B2B enterprises based products. Responsibilities: - Develop and maintain strong relationships with C-Level Executives across our Customer Base to ensure their satisfaction with our products or services - Manage a portfolio of our Enterprise Customers and provide strategic guidance to help them achieve their business objectives - Work collaboratively with cross-functional teams, including sales, marketing, product, and engineering, to deliver solutions that meet the client's needs - Identify opportunities for upselling and cross-selling - Develop and execute account plans that align with the customer's objectives - Conduct regular business reviews with our Customer Accounts to track progress against objectives and ensure their ongoing satisfaction - Act as the main point of contact for clients and respond to inquiries in a timely and professional manner - Ensure that client issues are resolved quickly and effectively - Stay up-to-date with industry trends and best practices in Account Management Requirements: - MBA from a reputed College with more than 7 years of experience in Key Account Management or Customer Success roles. - Experience with Conversational AI / SaaS or Enterprises based products. - Proven track record of managing client relationships and delivering exceptional service across C-Suite level - Strong experience with Up-selling & Cross-selling - Strong communication and interpersonal skills - Excellent organizational and time management skills - Ability to work independently and as part of a team - Strong problem-solving skills and the ability to think creatively - Willingness to travel as needed to meet with clients We offer comprehensive benefits package, and opportunities for professional growth and development. If you meet the qualifications and are interested in this exciting opportunity, please apply with your profile. Life at Rezo.AI: - Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings. - A highly inclusive work culture that promotes a relaxed, creative, and productive environment. - Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance. - Go on company-sponsored offsites and blow off steam with your work buddies. Perks & Benefits: Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves) Why Us? We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative. Explore more here: www.rezo.ai

Noida

Rezo.AI - Senior Enterprise Account Manager - SaaS 

Job Description for Rezo.AI - Senior Enterprise Account Manager - SaaS  in CORRZ TECHNOSOLUTIONS PRIVATE LIMITED in  Noida for (7-12) years of experience. Apply Now!