Retail Tech Enablement Lead

Location: Bangalore / Mumbai (On-site - 5 Days)

Experience: 4 to 6 Years (Min. 2 years in team leadership)

Budget: Up to - 35 LPA

Domain: Omnichannel Retail, AI-ML Tech, Store Digitization

Transforming the Physical Store Experience

As the Retail Tech Enablement Lead, you will sit at the center of the "Phygital" revolution. Your mission is to scale and implement cutting-edge in-store technologies across a massive retail footprint. You will lead a high-performance team responsible for the successful adoption of mobile checkout platforms, endless aisle tools, and self-checkout kiosks. This is a cross-functional leadership role that blends operational execution, change management, and continuous optimization to ensure that digital tools become a seamless part of the daily store routine.

Strategic Responsibilities

1. Strategic Rollout & Program Management

Deployment Roadmap: Own the end-to-end planning and execution of technology rollouts. You will prioritize store clusters for onboarding based on business impact, technical readiness, and infrastructure maturity.

Cross-Functional Synergy: Act as the primary bridge between Product, Engineering, and Business leadership. You will ensure that technical features are translated into operational reality at the store level.

2. Team Leadership & Empowerment

Scaling Talent: Lead, mentor, and scale a team of Tech Adoption Specialists. You will set clear KPIs, conduct performance reviews, and foster a culture of extreme ownership and problem-solving.

Coaching Charter: Build specialized training programs to upskill your team on the latest retail AI tools and automation platforms.

3. Store Enablement & Adoption Oversight

Standardization: Develop and implement standardized onboarding processes to ensure that digital selling tools are adopted consistently across diverse regions and store formats.

Change Management: Serve as a change agent, managing stakeholder alignment at the store level and ensuring that store associates are empowered-not overwhelmed-by new technology.

Feedback Loops: Influence the Product Roadmap by collecting field-level insights and pain points, ensuring that the technology evolves to meet real-world store needs.

4. Performance Analytics & Strategy

Data-Driven Insights: Monitor key metrics such as tech adoption rates, store NPS, usage patterns, and error trends.

Continuous Optimization: Use data from tools like Looker or Tableau to drive strategy revisions, process improvements, and targeted training interventions.

Required Pedigree & Experience

Experience: 4-6 years in retail tech enablement, omnichannel implementation, or store operations. A minimum of 2 years in a managerial or team leadership role is mandatory.

Technical Depth: Strong understanding of in-store tech platforms (POS, mPOS, Order Management, and Inventory tools).

AI/Automation Savvy: Familiarity with AI-powered tools for training enablement, performance tracking, or productivity automation is a significant plus.

Leadership Grit: Proven track record of leading cross-functional teams and driving large-scale rollout programs in dynamic, distributed environments.

Key Skills & Toolset

Platforms: Deep familiarity with self-checkout hardware, touchscreen terminals, barcode scanners, and payment systems.

Collaboration: Mastery of Slack, Google Workspace, Notion, and project management tools.

Communication: Exceptional stakeholder alignment skills; ability to simplify complex technical concepts for field-level teams.

What is Offered?

Growth: A culture that encourages limitless innovation and provides a "Learning Wallet" for external certifications and upskilling.

Wellness: Comprehensive Mediclaim policies for self and family members.

Culture: A collaborative work environment with regular community engagement, team-building activities, and biannual achievement celebrations.