Retail Business Head - Commercial Vehicles Industry

Description:

Roles & Responsibilities:

- Annual Business Planning & Review

- Review past performance and future potential.

- Set monthly and yearly targets for sales, parts, and service by location.

- Work with DSMs (Dealer Sales Managers), Finance Manager, and National Sales Head to finalize targets.

- Track weekly/monthly enquiries and parts usage, and take corrective steps to meet goals.

Sales Forecasting & Promotions:

- Study market trends to estimate monthly sales and ensure proper stock availability.

- Plan and approve promotional activities and advertisements with DSMs.

- Organize field visits with DSMs, review their reports, and guide daily sales execution.

Finance & Payments:

- Keep track of customer payments with the Works Manager and Retail Business Head.

- Suggest exceptions to credit policy when needed.

- Assist customers with vehicle financing and coordinate with finance companies.

Customer Satisfaction:

- Monitor how quickly and effectively customer issues are resolved.

- Work with the Works Manager and regional office to close complaints.

- Ensure the showroom is well-maintained and the sales process is smooth at every step.

Key Account Management:

- Oversee service, parts, and finance support for key customers.

- Act as a single point of contact for major accounts, coordinating internally to resolve issues and maintain strong relationships.

Required Skils:

- 12+ years of experience in Commercial Vehicle Industry

- Should be at Area Sales / State Manager position handling a larger team

- Should be technically sound and know market well