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Operations Manager

ROLE : Operations City Lead. LOCATION : Hyderabad. CAREER GRADE : L2. REPORTING TO: Operations Regional Head. About The Role: As the Operations City Lead for Pune, you will be a vital part of our dynamic team, driving operational excellence and ensuring seamless delivery of our rental services. Your leadership skills, strategic mindset, and passion for customer satisfaction will play a pivotal role in our growth and success in Pune. Responsibilities And Ownership: (Things that the role cannot miss): - Operational Management: Oversee and manage day-to-day operations of Rentomojo in Pune, ensuring smooth functioning across warehouses, logistics, and service delivery. - Team Leadership: Lead and inspire a team of dedicated professionals, fostering a culture of collaboration, innovation, and continuous improvement. - Customer Experience: Ensure top-notch customer experiences by maintaining service quality, resolving escalations, and addressing customer feedback promptly. - Inventory Management: Manage inventory levels, stock movement, and timely replenishment to meet customer demands effectively. - Process Improvement: Identify operational bottlenecks and implement process improvements for greater efficiency and cost-effectiveness. - Vendor and Partner Management: Collaborate with vendors, logistics partners, and other stakeholders to strengthen business relationships and optimize service delivery. - Quality Control: Enforce quality standards and conduct regular inspections to ensure that our products and services meet Rentomojo's high-quality benchmarks. - Health and Safety: Promote and enforce safety protocols, ensuring a safe and secure working environment for the team and customers. - Data Analysis: Analyze operational data and metrics to make data-driven decisions, set performance targets, and drive improvements. Preferred Qualifications: - Experience: Minimum 4-6 years of experience in operations management, logistics, or related fields, preferably in e-commerce or rental businesses. - Leadership Skills: Proven experience in leading and motivating teams to achieve common goals. - Customer-Centric: Passionate about delivering outstanding customer experiences and exceeding expectations. - Analytical Mindset: Strong analytical and problem-solving skills, with the ability to leverage data for decision-making. - Result-Oriented: Driven to achieve targets and meet operational objectives. - Adaptability: Comfortable in a fast-paced environment and adaptable to changing priorities. - Communication: Excellent verbal and written communication skills in English and the local language.

Hyderabad

RentoMojo - City Lead - Operations 

Job Description for RentoMojo - City Lead - Operations  in Rentomojo in  Hyderabad for (4-6) years of experience. Apply Now!

RentoMojo - City Lead - Operations  | iimjobs.com