About TCC :  Talent Cart Consulting is professional IT Consultancy Company - specializes in Training, Recruitment (Temporary & Permanent Staffing) and Digital Marketing platforms for the corporate world. We are upcoming IT Consulting Company headquartered in Visakhapatnam, Andhra Pradesh - India.   Requirement :  Job Title : Telecom Regional Service Manager  Job ID : 15-0002  Duration : Min. 3 years  Location : Singapore  Travel Availability : Approx. 35% of the time (mostly in India region and occasionally in Europe and USA)  Start Date : July 2015  Education : Business-related qualification (MBA- )  Immigration : Preferred Local Candidates. However, everyone with the requisite skills, experience and people who having valid employment visa are encouraged to apply   Certifications : ITIL certified  Languages :  - Fluency in English, Mandarin/Chinese  - If he/she knows Spanish will be a plus  Required Experience :   - Telecommunications Engineer or similar   - Minimum 5-8 year of experience in managing customers with large multi-national projects in the Telecom industry  Experience and Knowledge :  - Experience managing telecommunication services such as MPLS, ATM and Frame Relay and Wireless networks, Hosting/Manage Application Environment, M2M, Mobile Services or related  - Experience in Incident Management and Change Management Processes in a technological context  - Financial knowledge (Invoice reconciliation, P&L, OIBTDA, etc)  Key Responsibilities :   - Establish strong service relationships with key decision makers from customers as well as service providers, client's subsidiaries, affiliates and partners  - Lead service improvement initiatives  - Monitor compliance of Service Level Agreements and reporting, including SLA violation calculation, negotiation and alignment with customer  - Prepare Monthly Service Reviews  - Conduct Monthly Network Operational Reviews and Quarterly Face-to-Face Executive review meetings with customers  - To be part of the escalation list provided to our customers, ensuring that all the necessary internal and external steps have been taken and procedures followed and engaging in the communication with the customer  - Validate and update the Service Delivery Guide, a document that details the services contracted as well as the Governance Model for such services  - Validate that the Operations Runbook complies with the client's Standards and contains all the necessary information to properly operate and troubleshoot the service in the event of an outage  - Responsible for reviewing and delivering Root Cause Analysis Reports, as well as leading the execution of corrective measures  - Maintain company objectives for Customer Satisfaction measured through periodic Customer Satisfaction Surveys. Based on the results of the surveys, identify and lead the execution of corrective and preventive measures  - Process billing claims, conduct the claim investigation, and l interact with the Finance Team to provide customer with adequate explanations and fixes  - Meet and/or exceed overall performance goals of the organization  - If you are interested please email your updated resume in word format with below required information:  NOTE : All the below fields are mandatory  Full Name: Total Exp: Relevant Exp: Current Company: Current Location: Willing to Relocate (Preferences): Current Salary/yr: Expecting Salary/yr: VISA Status: Notice Period: Contact Number: Skype ID: Availability for interview: Reason you looking for a change: Do you have any other offers in hand- :  Naresh Kumar Talent Cart Consulting Services

Singapore

Regional Service Manager - Telecom 

Job Description for Regional Service Manager - Telecom  in Talent Cart Consulting Services in  Singapore for (5-8) years of experience. Apply Now!