Regional HR Business Partner - NBFC

Job Description- Senior / Regional HR Business Partner (HRBP)

Industry: Housing Finance NBFC (HFC) - India

Experience: 10+ Years | Location: Mumbai | Reports To: Head-HR / CHRO

Role Purpose

Lead the HR function for West India, partnering with business leaders across Sales, Credit, Operations, and Collections to drive productivity, talent strength, compliance, and employee engagement in a branch-led housing finance business.

Key Responsibilities

1. Strategic HR Business Partnering

- Partner with Regional Business Heads to align HR strategy with loan growth, branch expansion, and productivity goals.

- Provide people insights and workforce analytics for decision-making.

2. Talent Acquisition & Workforce Planning

- Ensure timely hiring for RMs, BMs, Credit, Technical/Legal roles, and Collections.

- Manage regional manpower planning, hiring SLAs, and attrition hotspots.

3. Performance Management & Capability Building

- Drive goal-setting, reviews, and annual appraisals.

- Coach managers; manage PIPs where required.

- Identify capability gaps and facilitate training in sales, credit & compliance.

4. Employee Relations & Compliance

- Handle grievances, disciplinary actions, and field-force people issues.

- Ensure compliance with labour laws, HR policies, POSH, PF/ESIC, and regional audits.

- Conduct branch visits to assess HR hygiene, attendance, and engagement.

5. Engagement, Culture & Retention

- Run regional engagement forums, R&R programs, communication sessions.

- Strengthen culture of integrity, performance, compliance & customer orientation.

- Implement retention plans for high performers and critical roles.

6. HR Operations & Reporting

- Oversee HRMS data accuracy, transfers, attendance, documentation.

- Publish HR dashboards (attrition, hiring, productivity, HR cost).

Qualifications

- Graduate/Postgraduate in HR / Business Administration.

- 10+ years HRBP / HR Generalist experience, preferably in NBFC/HFC/Banking.

- Experience managing multi-branch, field-intensive teams and regional responsibilities.

Key Skills

- Strong stakeholder management & influencing ability.

- Knowledge of labour laws & HR operations.

- Data-driven decision-making and people analytics.

- Conflict resolution & problem-solving.

- Ability to manage high-volume hiring and field HR challenges.

Success Metrics

- Reduction in attrition & improvement in productivity.

- Hiring turnaround time & manpower readiness.

- Compliance/Audit scores.

- Employee engagement & stability of critical roles