Role Summary:

- We are seeking a highly skilled and relationship-focused Strategic Account Manager to manage and grow key enterprise accounts. This role combines strategic account planning, consultative selling, stakeholder engagement, and delivery partnership to ensure long-term value creation for our customers and sustainable growth for QualityKiosk.

- You will act as a trusted advisor to clients, helping them navigate complex transformation journeys while ensuring consistent delivery, business alignment, and profitability.

Key Responsibilities:

- Develop and execute strategic account plans aligned with long-term business goals (3-5 years horizon).

- Own revenue targets, gross margin health, and pipeline development within strategic accounts.

- Create joint business roadmaps with clients that outline key transformation areas and co-created solutions.

- Build and nurture long-term partnerships with senior client stakeholders (CXOs, CIOs, CTOs, Heads of Digital, etc.).

- Maintain regular touchpoints across departments and levels to ensure complete client mapping and influence.

- Act as the voice of the customer within QualityKiosk, aligning internal resources to client priorities.

- Drive renewals, upsells, cross-sells, and contract expansions - including multi-year agreements and rate negotiations.

- Shift short-term annual engagements to multi-year strategic contracts with better margin realization.

- Manage proposal submissions, pricing discussions, SOW definitions, and commercial negotiations.

- Understand the client's digital transformation vision and proactively recommend solutions aligned with that vision.

- Identify and articulate unsaid needs or latent demand to create new opportunities.

- Showcase value through ROI-focused storytelling, dashboards, and outcome-based reporting.

- Partner with internal teams (Delivery, Solutions, Program Management, Technology Practices) to ensure success of programs and projects.

- Own end-to-end execution of client initiatives, ensuring timelines, budgets, and quality goals are met.

- Monitor Customer Satisfaction Index (CSI) and proactively drive corrective actions to ensure consistently high scores (CSI = Green).

- Present regular account performance updates to leadership, including revenue trends, risks, growth plans, and client feedback.

- Track and report on KPIs: revenue, pipeline coverage, delivery milestones, customer health, and retention rate.

Key Skills & Competencies:

- Experience 5-7 years of experience in Strategic/Enterprise Account Management in the IT services or consulting domain

- Strong business acumen and consultative mindset

- Executive presence and ability to influence CXO-level stakeholders

- Excellent communication, interpersonal, and negotiation skills

- Strategic thinking combined with tactical execution