QualityKiosk Technologies - Renewal Head - License Cross Sales

About the job:

Job description:

Qualitykiosk Technologies is hiring a Renewal Head - Renewal and License Cross Sales.

Location: Mahape, Navi Mumbai

Experience Required: 12+ years in SaaS Sales / Account Management / License Renewals

Overall 20+ yrs of experience.

Job Overview:

- We are seeking a proactive and experienced Renewal Head / Lead to drive SaaS renewal sales, upsell opportunities, and cross-licensing strategies across our key enterprise accounts.

- The ideal candidate will be responsible for managing the entire customer lifecycle of renewal, with a focus on revenue retention and growth.

Key Responsibilities:

- Manage end-to-end renewal and cross-sell activities for assigned enterprise SaaS accounts.

- Identify opportunities to upsell or cross-sell licenses, modules, and services.

- Ensure timely renewals with minimal churn through regular client engagement and strategic account planning.

- Develop deep understanding of client business goals and position solutions that enhance value.

- Collaborate with pre-sales, product, and sales team to deliver tailored pitches and product demonstrations.

- Maintain a strong relationship matrix across key accounts to improve stickiness and client satisfaction.

- Track, report, and forecast renewal and upsell pipelines using CRM tools like Salesforce, Quest etc.

- Achieve and exceed monthly, quarterly, and annual renewal and cross-sell quotas.

Key Skills & Competencies:

- Proven experience in SaaS sales, account management, or B2B enterprise sales.

- Strong understanding of non-license and license-based selling models (subscription, usage-based, etc.

- Expertise in customer lifecycle management, renewal processes, and retention strategy.

- Ability to identify growth potential within existing accounts and design account expansion plans.

- Excellent negotiation, communication, and relationship-building skills.

Desired Candidate Profile:

- 20+ years of experience in SaaS renewals, client growth, or KAM roles.

- Exposure to enterprise client engagement and global sales operations.

- Self-motivated, performance-oriented, and capable of working independently.

- Prior experience with CRM systems and structured sales processes is essential