Description: Qualitykiosk Technologies is looking for Enterprise Account Director for BFSI India markets.

Location: Navi Mumbai

About the Role:

Are you ready to lead strategic partnerships with some of Indias most innovative and valuable banks? QualityKiosk Technologies is seeking a dynamic Enterprise Account Director to spearhead growth in our BFSI portfolio.

This is not just a roleits an opportunity to shape the future of digital transformation for marquee clients while driving exponential business growth.

You will own relationships that already generate USD 5 Million annually, with a bold mandate to double revenues to USD 10 Million in the next two years.

Your playground? Cutting-edge solutions in DevOps, RPA, Data Science, and Customer Experience Managementthe pillars of next-gen banking

Job Description: Position : Account Director, Strategic Account Management

Reporting to: Head KAM

Key Responsibilities:

- Prepare long-term and short-term goals and account objectives to run with the Account Management practice for Strategic Accounts.

- Build trust and long-term relationships with clients, being viewed as consultant / partner to discuss the vision / plans well ahead of time.

- To ensure strong knowledge of clientele by mapping, interacting at various levels and various departments with superior customer service skills.

- To run with various strategic initiatives in parallel, be organized and able to create multiple timelines, budgets, and schedules, own it and drive it along with Delivery Program and Project managers.

- Able to analyze problems and strategize for better solutions with various squads within the account team of QualityKiosk.

- Present trend to client and internal management stakeholders for sales, revenue, pipeline and other important initiatives.

- Present reports on account progress, quotas, and goals to senior leadership and stakeholders.

- Estimate and establish cost parameters, budgets, campaigns, and potential ROI with investments justification to the account.

- Motivate squad members to drive and exceed expected goals & Supervise account management and strategies.

- Keep apprised of latest concepts to be discussed and generate business value to client, co-creating of solutions with client by identifying unsaid needs.

- Creating 3-5 years contract with rate negotiations, moving the annual contracts to long term contracts.

- Mentor team, guide and coach the account managers to follow the set account management practices for Strategic accounts, ensuring their KPIs are met and regular performance is evaluated on monthly / quarterly / semi-annually and annual basis

- Customer satisfaction index (CSI) to be maintained as always green, intervention and driving any course corrections to ensure the CSI index is green

Skillsets:

- Master degree in business, business administration, or related field along with B.E / B.Tech

- Five (5) years or more of relevant experience as an Account Director/Lead/Head, or related title in the Industry with overall experience of 10-14 Year in the Account Management role.

- Strong knowledge of clientele and superior customer service skills and ability to guide, lead and influence leadership team and key stakeholders

- Outstanding organizational and leadership skills.

- A great aptitude in building and maintaining customer relationships.

- Collaborates effectively with others to achieve goals and to drive results & Demonstrates accountability and commitment by making sound decisions