Health insurance

Job/Soft skill training

Cafeteria

Child care facility

Free meal

International/On-site exposure

Office cab/shuttle

Professional degree assistance

MSD Pharmaceuticals Reviews by Employees

Therapy Manager

Senior Therapy Manager

Territory Business Manager

Therapy Business Manager

Business Manager

Area Business Manager 

Lead Therapy Manager

Senior Manager

Associate Director

Manager

Roles and Responsibilities  - Handling a team of 15-20 QAs or QTLs  - Implement Operational Excellence Tools (5S, RCA, Lean, Standard Work, Continuous Improvement, Six Sigma, Tiered Accountability & GEMBA).   - Establish and maintain Quality Management system for the account  - Identify and develop end-to-end process transformation opportunities and strategic profit improvement initiatives  - Lead new process design (Designing As-is and To-be Process Mapping) and propose alternate business process designs   - Effective implementation models surrounding quality control of Digital/IT projects and plan for technical efficiency/productivity improvement   - Replicate best practices from other locations/processes to improve process performance.  - Design training programs, train staff on Operational Excellence Tools & promote culture of Kaizen.   - Support & guide staff on quality related projects as a part of their career development plans.   - Carry out effective Knowledge Management   - Participate actively in all quality related audits both internal as well as external   Key Deliverables (KRA/Measure)  - Knowledge : Understanding of the process, evaluation & feedback, reporting and analysis  - Reduction of rework and Cost of poor Quality(COPQ)  - Should be able to handle & achieve the departmental and client requirements  - Maintaining secrecy of data  Applicant's Specifications & Qualification  - Graduation/PG (any discipline) with 10-12 years of experience of working in an International/Domestic BPO/KPO  - 5-6 years of experience in BFSI domain with sound knowledge of the processes  - Should be open to work 24/7  - Six Sigma Black Belt / Green Belt certified leading at least 2-3 projects lead individually.  - Experience with structured process improvement methodologies, including but not limited to Lean   - Strong business acumen and the ability to develop and deliver rigorous financial and/or statistical analysis to quantify business case scenarios, options and risks  - Internal Quality Auditor in ISO 9000 capability models  - Ability to view the issues end-to-end and develop RCA and corrective action plans with tangible results.  - Demonstrate excellent communication skills; ability to present ideas and solutions in a logical and articulate manner with the self-confidence to work with Senior Executives  - Experience in setting risk management frameworks  - Ability to work within challenging environment with tight delivery timelines; Self-motivated Team player and a proven leader  - Out of the box thinker to develop tools and processes for best utilization of resources.  - Ability to manage Internal and external clients; Strong conflict management skills.  - Self-motivated Team player and a proven leader  - Excellent skills on Excel/Quality Tools / Data Analysis /Minitab/Analytical Skills / Reporting  Salary offered: 10 - 14 LPA

Hyderabad

Quality Manager/Senior Quality Manager - BFSI Domain - BPO 

Job Description for Quality Manager/Senior Quality Manager - BFSI Domain - BPO  in MSD PHARMACEUTICALS PRIVATE LIMITED in  Hyderabad for (10-12) years of experience. Apply Now!

Quality Manager/Senior Quality Manager - BFSI Domain - BPO  | iimjobs.com