Job Description: Quality & Compliance Lead - Professional Services

Role Summary:

- The Quality & Compliance Lead is responsible for defining, governing, and continuously improving quality management, compliance, and risk frameworks across a large, global professional services organization.

- The role ensures delivery excellence, regulatory adherence, audit readiness, and risk mitigation across multi region consulting engagements while enabling scalable, repeatable, and customer centric delivery models.

- This role partners closely with Delivery, PMO, Security, Legal, Finance, HR, and Business Unit leadership to embed quality by design and compliance by default across the end to end services lifecycle-from presales and solutioning through delivery, transition, and support.

Key Responsibilities:

1. Quality Management & Delivery Excellence

- Define and govern the Quality Management System (QMS) aligned with industry standards (ISO 9001, ITIL, CMMI, Agile/DevOps).

- Establish quality gates, assurance checkpoints, and delivery readiness reviews across presales, initiation, execution, and transition phases.

- Drive standardized delivery methodologies, templates, and best practices across global delivery teams.

- Track and improve delivery KPIs including schedule adherence, defect leakage, rework, SLA compliance, CSAT/ASAT, and escalations.

- Lead Root Cause Analysis (RCA) and Corrective / Preventive Actions (CAPA) for quality deviations and customer escalations.

Compliance & Risk Governance:

- Own enterprise compliance frameworks covering regulatory, contractual, and internal policy requirements.

Ensure adherence to information security, data privacy, and regulatory standards, including:

- ISO 27001 / 27701

- SOC 1 / SOC 2

- GDPR and regional data sovereignty regulations

- Industry specific regulations (as applicable)

- Partner with Security, Legal, and Risk teams to embed compliance requirements into RFPs, contracts, and delivery models.

- Maintain and govern a delivery risk & compliance register across programs and regions.

Audit & Certification Management:

- Plan and manage internal, external, and customer audits (quality, security, regulatory).

- Act as the single point of contact for auditors and certification bodies.

- Drive closure of audit findings with measurable remediation plans.

- Ensure ongoing certification readiness across delivery units and COEs.

Process Standardization & Continuous Improvement:

- Define and roll out process frameworks for governance, risk assessment, change management, escalation, and record management.

- Lead continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.

- Use data, dashboards, and trend analysis to identify systemic gaps and operational risks.

- Promote automation and tooling for quality tracking, compliance monitoring, and reporting.

Stakeholder & Leadership Engagement:

- Partner with Delivery Leaders, Program Managers, and Solution Architects to embed quality and compliance into complex programs.

- Provide executive dashboards and insights on quality, risk, and compliance posture.

- Support deal reviews and presales by validating delivery readiness and compliance risks.

- Act as a trusted advisor to senior leadership on quality, compliance, and risk trade offs.

Capability Building & Culture:

- Build and mentor a global Quality & Compliance community.

- Deliver training and awareness programs on quality standards and regulatory obligations.

- Foster a culture of accountability, transparency, and continuous improvement.

Key Deliverables:

- Enterprise Quality & Compliance Framework for Professional Services

- Standardized delivery governance and quality metrics

- Audit reports, remediation plans, and certification outcomes

- Executive dashboards for quality, risk, and compliance

- Continuous improvement roadmap and measurable outcomes

Qualifications:

Education:

- Bachelor's degree in Engineering, Computer Science, or related field

- Master's degree or MBA (preferred)

Experience:

- Proven experience leading quality, compliance, or governance functions at scale

- Experience with global delivery models, GCCs, and complex customer programs

Certifications (Preferred):

- ISO 9001 / ISO 27001 Lead Auditor or Implementer

- ITIL, PMP, SAFe, CMMI

- Six Sigma Green / Black Belt

- Risk, Compliance, or Security certifications