Quality Head - Process Transformation | Lean Six Sigma | US Healthcare/Insurance - 15 Years - Bangalore - Manager/Sr. Manager

Summary:

We are seeking an experienced Quality Head to lead and implement strategic Quality Assurance initiatives for a global insurance and healthcare services provider. This role will focus on building a culture of quality, process improvement, and operational transformation using Lean, Six Sigma, and data-driven methodologies while managing a large and diverse team.

Location: Pune, Bangalore

Your Future Employer:

A globally renowned insurance and healthcare services company with a strong presence across India. With over 12,000 employees, this employer promotes a culture of innovation, operational excellence, and employee development. A trusted industry leader in process transformation and quality excellence.

Responsibilities:

- Build a strong culture of Quality, define QA strategies and ensure adherence to global quality standards.

- Identify high-impact areas for improvement and provide strategic direction and thought leadership.

- Drive Quality DNA through training, certification, and productivity-enhancing initiatives.

- Analyze operational data to present key trends and metrics in executive dashboards.

- Enable structured problem-solving and data-driven decision-making across programs.

- Deploy effective process implementation mechanisms and benchmark periodically.

- Utilize analytics to identify inefficiencies and prioritize risk-mitigation projects.

- Track daily/weekly operational anomalies and offer actionable insights to leadership.

- Assess initiative effectiveness and provide improvement recommendations.

- All other duties as assigned.

Requirements:

- Graduate in any discipline; Postgraduate preferred.

- Lean Certified and Six Sigma Black Belt required; Master Black Belt preferred.

- 15+ years of total experience; minimum 6-8 years in US Healthcare, Insurance, F&A, or Casualty & Liability.

- Hands-on experience managing 80100 member teams.

- Exposure to process documentation, stakeholder engagement, and transformation programs.

What is in it for you:

- Lead strategic quality transformation across global teams

- Work in a high-visibility leadership role with C-level stakeholders

- Drive innovation using the latest in automation, AI/ML, and data analytics

- Be part of a world-class organization fostering a culture of excellence

- Competitive compensation and fast-track career path

Disclaimer Note:

Crescendo Global specializes in senior to C-level niche hiring. We empower candidates with meaningful career journeys. We never ask for money or system upgrades. Verify jobs only at www.crescendo-global.com

Note: Due to high application volumes, if you do not hear from us within a week, please consider your application not shortlisted. We appreciate your understanding.

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