- The Key Account Manager will be responsible for maintaining and expanding relationships with key clients, ensuring client satisfaction, and driving business growth.

- The role focuses on managing key accounts, coordinating with cross-functional teams for solution delivery, handling client escalations, and identifying new revenue opportunities.

- The ideal candidate will possess strong communication, analytical, and relationship management skills with a focus on long-term customer success.

Key Responsibilities (KRA):

- Build and maintain long-term, trusted relationships with key clients to ensure satisfaction and retention.

- Act as the primary point of contact for key accounts, handling queries, escalations, and issue resolutions effectively.

- Understand client requirements, map them to organizational offerings, and ensure on-time, high-quality delivery of solutions.

- Coordinate with internal teams including technical, project management, and finance to ensure seamless client service.

- Conduct regular review meetings with clients to assess performance, gather feedback, and identify improvement areas.

- Prepare detailed project scope, costing, and delivery schedules for new deployments, enhancements, or change requests.

- Monitor delivery progress and ensure all projects are completed within agreed timelines, scope, and budget.

- Manage scope change requests (CRs) with proper documentation and communicate the impact to the client and internal teams.

- Identify cross-selling and upselling opportunities to drive additional revenue growth from existing clients.

- Ensure timely invoicing and track collections in coordination with the Accounts team.

- Maintain accurate client records, project documentation, and delivery status reports.

- Prepare and share regular account performance and project progress reports with management and stakeholders.

- Collaborate effectively with suppliers, vendors, and external partners as per project requirements.

- Continuously analyze client performance data to identify trends, risks, and growth opportunities.

- Drive continuous improvement initiatives to enhance client satisfaction and operational efficiency.

Required Skillsets:

- Master's/Bachelor's degree in Business Administration, Marketing, IT, or a related field (MBA preferred).

- Strong understanding of account planning, customer lifecycle management, and service delivery processes.

- Excellent communication, negotiation, and interpersonal skills.

- Proven ability to manage multiple clients, prioritize tasks, and meet deadlines under pressure.

- Strong problem-solving and analytical skills with a focus on customer-centric solutions.

- Proficiency in preparing SOW, CR documents, delivery reports, and commercial proposals.

- Ability to coordinate effectively with cross-functional teams including technical, operations, and finance.

- Experience in managing client escalations, ensuring timely issue resolution, and maintaining service quality.

- Hands-on experience with CRM tools, MS Office Suite, and project tracking systems.

- Strong attention to detail, ownership mindset, and result-oriented approach.

Preferred Skillsets:

- Experience in SaaS, IT Solutions, or Technology Services environment.

- Exposure to project management tools and agile delivery methodologies.

- Understanding of contract management, billing cycles, and financial reconciliation processes.

Why Join Us?

- Opportunity to work with leading clients and manage strategic business relationships.

- Exposure to end-to-end client engagement, delivery ownership, and revenue growth initiatives.

- Collaborative work environment focused on excellence, learning