- Real Customer Success comes from the heart. - You have the best customer management and business consultancy skills around. - You're passionate about engaging your customers and expanding their use cases. - You have impeccable relational skills and can create win/win environments for all parties that you work with. - If this is you we would love you to be on-board and nurture our customers! - In conjunction with stellar technology and process, the Customer Success Manager will drive long term success and adoption as the primary interface to the customer. Responsibilities: - Build and maintain strong, trusted relationships with assigned clients, ensuring adoption, retention, and customer delight. - Develop a deep understanding of customer goals and needs, and create actionable Customer Success Plans to drive outcomes. - Deliver outstanding experiences that lead to renewals, account expansions, and referenceable customers. - Work closely with cross-functional teams to ensure the timely and efficient deployment of products and services. - Proactively manage risks and identify upsell and cross-sell opportunities. - Act as the customer advocate, managing escalations and collaborating with internal teams to resolve issues. - Facilitate training programs to enhance product knowledge and usage within customer teams. - Promote a customer-centric mindset across the organization and align initiatives with cross-functional teams. - Drive Quarterly Business Reviews (QBR), Executive Business Reviews (EBR), and Monthly Business Reviews (MBR) with customers. - Potential short-term travel and flexible work hours to align with client time-zones. Desired Candidate Profile: - 6-9 years of experience in Customer Success, Delivery, or related roles in Cybersecurity, SaaS, or Hi-Tech organizations. - Proven success in customer relationship management, account growth, and working with senior customer stakeholders. - Strong analytical, business, and technical skills with the ability to discuss solutions and benefits with customers. - Familiarity with Customer Success management tools like ChurnZero, Zapscale, Gainsight, Salesforce, or similar CRM tools (Salesforce, Zoho, HubSpot). - Prior experience working with clients across India, US, and the Middle East, including government entities, is preferred. - Excellent communication skills, both written and verbal, with experience in presentations and one-on-one consultation. - A self-starter, highly energetic, results-driven individual with a passion for helping customers achieve their business outcomes. Qualifications: - Bachelor's degree from a top-tier institute; MBA preferred. - Strong organizational and project management skills. - Experience with CRM platforms such as Salesforce, Zoho, HubSpot, etc. Preferred Knowledge/Skills: - Experience with Cybersecurity and/or Network technologies, and familiarity with IT and Network Security fundamentals such as Firewalls, Proxies, and Web Security Gateways. - Formal certifications related to Cybersecurity and/or Network technologies would be a plus. If you are a customer-centric, strategic thinker with a passion for technology and a proven track record in driving customer success, we would love to have you on our team!

Bangalore

QNU Labs -   Customer Success Manager 

Job Description for QNU Labs -   Customer Success Manager  in QNu Labs in  Bangalore for (6-10) years of experience. Apply Now!