Sanjeev Krishan 
Chairperson, PwC in India

Shirin Sehgal 
Chief People Officer

Shveta Verma 
Inclusion and Diversity Leader ? India and Asia Pacific

Professional and educational background: - 12+ years of relevant work experience post MBA; MBA from tier 1 business school - Education from Tier I campuses - IIM A/B/C/L, ISB, SPJ, XLRI, MDI, FMS. If Tier II - IIT SOM / XIMB / NM - a greater number of years of relevant work ex and references required Work experience areas: Critical must-haves: - Market sizing and market entry strategy - Design of Customer Experience/ Customer Service design - Customer analytics (Segmentation, Sales, Marketing, Service) resulting in clear business outcomes - Contact (Call) center design, conversion rate & process improvement - Business casing / business modeling experience - Multi-channel management, retail store operations management - Sales uplift / revenue growth -If from a consulting background, should have executed and lead small teams on projects (such as market entry strategy, sales process design to execution, digital channel sales uplift for a specific product line etc.) Good-to-haves: - Experience with startups / front office technologies / payment solutions - Digital Marketing improvement - Loyalty program design and roll out - Marketing RoI improvement Core skills & behaviors: - Strong analytical and problem-solving capability - Excellent communication skills - verbal, written, leadership communication. - Strong PPT and Excel skills - Team leadership - experience of leading 2-3 member teams (if consulting background) and 5-8 member teams (if industry background) - Interacting and effectively managing senior client stakeholders - Willingness to stretch, high learning agility (comfort with learning at speed) and can-do attitude. Location PAN India (Metro cities)

Anywhere in India/Multiple Locations

PwC - Director/Associate Director - Customer Consulting 

Job Description for PwC - Director/Associate Director - Customer Consulting  in PricewaterhouseCoopers Professional Services LLP in  Anywhere in India/Multiple Locations for (12-17) years of experience. Apply Now!