Key Responsibilities: Team Leadership:. - Lead and manage a team of Customer Success Associates to ensure consistent delivery of top-tier customer service. - Set clear performance expectations, provide regular feedback, and conduct performance reviews. - Foster a positive, collaborative, and high-performance team culture. Customer Success Strategy:. - Oversee customer onboarding, engagement, retention, and renewals within the B2C domain. - Drive and execute customer success strategies to ensure high customer satisfaction and long-term relationships. - Monitor and improve key performance indicators (KPIs) related to customer success, such as retention rates. Problem Resolution and Escalation Management:. - Act as an escalation point for complex or high-priority customer issues. - Ensure customer complaints and concerns are addressed promptly and professionally, collaborating with other teams when necessary. Training and Development:. - Provide coaching, training, and ongoing support to team members to enhance their skills, product knowledge, and customer handling capabilities. - Identify opportunities for skill development and drive continuous improvement initiatives. Collaboration: - Work closely with Sales, Product, and operations teams to align customer success efforts with business objectives. - Provide actionable customer insights to improve products, services, and overall customer experience. Reporting and Analytics: - Generate and analyze customer success reports to track team performance, customer satisfaction, and retention metrics. - Provide regular updates to senior management on team performance and customer success metrics. Required Skills and Qualifications: - Minimum of 2 years of experience as a Team Lead or Supervisor in a Customer Success role, specifically within the B2C domain. - Proven experience in managing and leading teams to achieve customer success goals. - Strong understanding of customer success methodologies and tools used to drive customer satisfaction and retention. - Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members. - Ability to handle escalations and resolve complex customer issues efficiently. - Experience with CRM software (e. , Salesforce, HubSpot) and other customer success tools. - Strong problem-solving skills with a customer-first mindset. - Ability to work in a fast-paced, dynamic environment and manage multiple priorities. If you are passionate about delivering exceptional customer success experiences and have the leadership skills to drive a team toward achieving their goals, we would love to hear from you!.

Bangalore

Prosperr.Io -  Team Lead - Customer Success 

Job Description for Prosperr.Io -  Team Lead - Customer Success  in Prosperr.io in  Bangalore for (5-7) years of experience. Apply Now!