What You'll Do:

1. Own Client Relationships

- Manage 10-12 ecommerce clients from onboarding to strategy to execution.

- Lead weekly calls, present insights, and act as each brand's retention partner.

- Understand their goals, challenges, seasonality, and customer journey inside out.

2. Run Retention Marketing Across Channels

- Build and execute strong strategies across email, SMS, and web push (via Brevo & PushOwl).

- Develop automations, flows, campaign calendars, and messaging frameworks.

- Analyse performance and share clear, actionable recommendations to improve retention, AOV, and LTV.

3. Coordinate & Review Creative Output

- Work with freelancers - brief them, give feedback, and ensure brand consistency.

- Step in when needed to fix flows, adjust designs, or push out a campaign independently.

- Maintain a high bar for design and copy quality for global ecommerce brands.

4. Maintain Profitability & Smooth Execution

- Track margins, deliverables, timelines, and overall client satisfaction.

- Keep workflows efficient and predictable - reduce back-and-forth, catch blockers early, and keep output high.

5. Support Sales & Client Growth

- Help pitch new clients with retention insights and sample strategies.

- Identify upsell opportunities and support proposal creation.

6. Build Better Processes (Not More Busywork)

This role isn't about doing everything manually - it's about working smarter.

You should naturally:

- Create templates and reusable frameworks for faster execution

- Standardise how we brief freelancers and deliver work

- Improve calendars, reporting, and internal checklists

- Keep the team lean while keeping output high

- Strong candidates are people who've worked in fast-paced agencies or D2C teams and know how to juggle multiple brands efficiently, without chaos.

You'll Be Great at This Role If You Have:

- 3-5+ years of retention or lifecycle marketing experience (agency or D2C brand experience strongly preferred)

- A solid understanding of email flows, automations, testing, segmentation, and performance metrics

- Experience with Klaviyo, Brevo, Omnisend, or similar platforms

- Familiarity with Shopify and ecommerce funnel metrics

- Good design sense - you know what "good" looks like for global brands

- Strong communication and client-handling skills

- Ability to balance strategy, creativity, and execution

- Comfort managing multiple clients without dropping quality

Bonus Points If You:

- Have worked with international D2C brands

- Have agency experience leading multiple accounts

- Are great at organising workflows using Notion, Airtable, ClickUp, etc.

- Can write and design email content when needed

Why Join Us

- Work with global ecommerce brands with high creative and performance standards

- Be the first hire on the managed services team - your work will shape how we scale

- Full remote flexibility

- Small, lean, high-output team - no layers, no heavy structures

- A chance to lead, build, and grow with a team that values clarity, creativity, and smart execution