Program Manager

We are looking for a strong Program Manager to build and scale our benefits ecosystem across lounges, hotels, salons, gyms, diagnostics, wellness, entertainment, and more.

The role involves end-to-end partner acquisition, commercial negotiation, benefit program creation for banks, and driving seamless onboarding, go-live, and performance tracking on our platform.

Key Responsibilities:

- Identify and onboard pan-India partners (hospitality, wellness, fitness, entertainment, diagnostics, co-working, lifestyle).

- Own the partnership lifecycle: lead generation - pitch - negotiation - contracting - onboarding - go-live.

- Design benefit programs and value propositions for banks across different card segments.

- Coordinate with product, tech, and operations teams for smooth enablement.

- Manage merchant training, SOPs, reporting, settlements, and performance metrics.

- Track usage, redemptions, partner performance, and P&L impact; present insights to leadership/bank teams.

- Build and maintain strong relationships with merchants, aggregators, and financial institutions.

Skills & Experience:

- 5+ years in Partnerships, Alliances, Merchant Acquisition, Loyalty/Rewards, Category Management, or Program Management.

- Strong negotiation, contracting, and commercial structuring skills.

- Ability to build high-value, scalable benefit programs.

- Experience working with multi-outlet chains or pan-India merchant networks.

- Excellent stakeholder management and analytical reporting capabilities.

Preferred Industry Background:

- Hospitality chains (hotels, lounges).

- Wellness & salon chains.

- Fitness brands (Cult, gyms).

- Diagnostics / healthcare labs.

- Lifestyle & retail.

- Co-working chains.

- Loyalty, fintech, rewards, offers, aggregator platforms.