We are looking for a strong Program Manager to build and scale our benefits ecosystem across lounges, hotels, salons, gyms, diagnostics, wellness, entertainment, and more.
The role involves end-to-end partner acquisition, commercial negotiation, benefit program creation for banks, and driving seamless onboarding, go-live, and performance tracking on our platform.
Key Responsibilities:
- Identify and onboard pan-India partners (hospitality, wellness, fitness, entertainment, diagnostics, co-working, lifestyle).
- Own the partnership lifecycle: lead generation - pitch - negotiation - contracting - onboarding - go-live.
- Design benefit programs and value propositions for banks across different card segments.
- Coordinate with product, tech, and operations teams for smooth enablement.
- Manage merchant training, SOPs, reporting, settlements, and performance metrics.
- Track usage, redemptions, partner performance, and P&L impact; present insights to leadership/bank teams.
- Build and maintain strong relationships with merchants, aggregators, and financial institutions.
Skills & Experience:
- 5+ years in Partnerships, Alliances, Merchant Acquisition, Loyalty/Rewards, Category Management, or Program Management.
- Strong negotiation, contracting, and commercial structuring skills.
- Ability to build high-value, scalable benefit programs.
- Experience working with multi-outlet chains or pan-India merchant networks.
- Excellent stakeholder management and analytical reporting capabilities.
Preferred Industry Background:
- Hospitality chains (hotels, lounges).
- Wellness & salon chains.
- Fitness brands (Cult, gyms).
- Diagnostics / healthcare labs.
- Lifestyle & retail.
- Co-working chains.
- Loyalty, fintech, rewards, offers, aggregator platforms.
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