Program Manager

- Act as the primary point of contact for Practice Groups (PGs), Operating Groups (OGs), and People & Culture (P&C), and engage business leaders to identify and structure global delivery needs within Managed Services, proactively manage expectations, and deliver high levels of stakeholder satisfaction.

- Manage global delivery teams, ensuring seamless coordination between global resources and onshore stakeholders with a focus on SLA adherence and service excellence.

- Build strong relationships with PG/OG Leaders, lead governance meetings, and ensure transparency through structured reporting and communication.

- Own program-level financials, including budgeting and forecasting, and drive efficiencies and enable service growth through renewals and scope expansions.

- Leverage technology expertise driving innovation, continuous improvement and value.

- Collaborate closely with Talent Acquisition, People Experience and Resource Management Teams to ensure alignment between hiring plans, onboarding, and staffing strategies.

- Contribute to workforce planning and forecasting efforts in partnership with Finance and Business Operations.

- Perform additional duties as assigned in support of MGTs global growth and talent strategy