We are looking for someone who can ensure the following outcomes for every customer : - Deliver Value: Be able to deliver on, and communicate the value associated with the customer's investment in advertising & marketing module through the Sprinklr platform to guarantee retention & customer growth. - Drive Adoption: Drive adoption and usage of new products and features across multiple business units, teams, and markets within a single customer. - Establish Relationships: Establish and nurture relationships built on trust with every new customer, develop client and agency champions, and identify key stakeholders. - Strategic Advertising Partner: Become your customer's day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr. What Are Your Responsibilities? - Ensure that every customer derives the most value possible from the platform leading to retention and business expansion. - Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges. - Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions. - Analyse and elevate customer's consumption of contract & adoption of the product. - Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators. - Assist world's leading brands and their agencies in seamlessly building social media campaigns & process-flows mapped to their business needs, through Sprinklr. - Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled. - Proactively identify opportunities to improve operational efficiencies and find suitable campaign entities which could benefit from utilising AI to drive greater ROI. - Establish and nurture relationships built on trust, develop client champions and identify key stakeholders. - Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions. - Actively make sure you are knowledgeable on native channel's ad products package. - Work with clients to improve the paid service itself and its alignment with the client's core business. - Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr's know-hows. - Actively make sure that you are knowledgeable on all Sprinklr software products. - Maintain platform relevancy according to changes in business needs. Who You Are & What Makes You Qualified? - 2+ years of experience in paid social account management at a brand, agency or technology. - Experience in web technologies, CRM or SaaS platforms and digital marketing experience across social platforms. - Strong product acumen & evangelization experience with the aptitude to learn new products & feature sets. - Experience of building and optimising paid social campaigns. - Excellent written and verbal communication skills. Multilingual skills (French, German, Spanish, Japanese or others) would be a plus. - Analytical mind-set with attention to detail along with excellent problem-solving and critical-thinking skills. - Ability to think independently and learn as a member of a team. - Ability to identify and clearly articulate issues clients are facing and capability of devising & implementing their solutions. - Ability to work in a highly challenging & competitive environment while delivering high quality of customer service. - Ability to work effectively under tight deadlines and juggle several assignments & projects simultaneously, while maintaining high standard of excellence. - Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight. - Ability to interpret industry trends across different verticals & lines of businesses. - Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management. - Advanced analytical skills with proven competency in data tools & methodologies. - Ability to collate, harmonise and visualise data and present the statistical merit in a business case. - Industry specific knowledge across different verticals or lines of business preferred. - Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok). - Direct experience in working with a social media management software is preferred. - 3 or 4-year college or university degree

Gurgaon/Gurugram

Bangalore

Product Success Manager 

Job Description for Product Success Manager  in Zyoin Group in  Gurgaon/Gurugram Bangalore for (2-7) years of experience. Apply Now!