Process Trainer - US Residential Mortgage Underwriting

Responsibilities:

- Design, develop, and implement domain-specific training programs for US Residential Mortgage Underwriting.

- Conduct needs assessments in collaboration with training leaders to identify gaps and propose effective solutions.

- Evaluate training effectiveness through feedback, assessments, scorecards, and performance data.

- Create training materials including manuals, e-learning modules, case studies, simulations, and role-play scenarios.

- Partner with senior stakeholders to ensure training initiatives align with business goals.

- Coordinate with external vendors for niche domain training requirements.

- Integrate best practices to enhance training quality, process efficiency, and team capability.

- Prepare and present detailed reports on training activities, learning outcomes, and improvement plans.

Requirements :

- Minimum 3+ years of experience in US Residential Mortgage Underwriting (operations background acceptable).

- Strong experience in training design, execution, and project management.

- In-depth knowledge of the underwriting value chain across originations.

- Proficient in Microsoft Office and strong in MIS reporting.

- Excellent written and verbal communication skills.

- Strong analytical and process improvement mindset.

- Ability to work in a fast-paced US shift environment (6:30 PM-3:30 AM / 7:30 PM-4:30 AM).

- Familiarity with traditional and modern training methods (e-learning, workshops, coaching, simulations) is an added advantage.

What is in it for you :

- Opportunity to lead high-impact training initiatives within a growing mortgage underwriting practice.

- Exposure to global stakeholders and diverse training methodologies.

- A dynamic, fast-paced work environment encouraging professional growth.

- Attractive compensation aligned with industry standards.