Primenumbers Technologies - Account Manager

WHAT YOU WILL DO:

- Own a portfolio of enterprise accounts: manage relationships, track health, and drive retention

- Identify and develop expansion opportunities within existing accounts

- Lead commercial conversations including renewals, upsells, and scope expansions

- Maintain accurate and up-to-date account information in CRM at all times

- Collaborate with the delivery team on escalations and ensure smooth post-deployment experience

- Prepare and present account reviews, QBRs, and expansion proposals

- Represent the voice of the customer internally: flag risks early, advocate for the right solutions

WHAT WE ARE LOOKING FOR:

- 8 to 12 years of experience in account management or client success in an IT services or enterprise technology environment

- Demonstrated track record of owning and growing revenue targets within a named account portfolio

- Consultative approach: ability to understand a customer's business problems and connect them to solutions

- Strong stakeholder management skills across levels: from plant heads and IT leads to business owners and the C-suite

- Comfortable navigating long sales cycles and multi-stakeholder decisions

- Willing and able to travel for in-person customer meetings: relationship depth requires presence, not just calls

- Structured thinker: able to manage multiple accounts and priorities without dropping the ball

- Clear, confident communicator in both written and verbal formats

Good to Have:

- Experience in a SaaS or AI platform company

- Familiarity with CRM tools such as Salesforce or HubSpot

- Exposure to enterprise procurement, MSA negotiations, or commercial structuring

- Understanding of AI, data, or analytics solutions at a conceptual level

What Success Looks Like at 6 Months:

- You are the primary point of contact for your account portfolio: not the founders

- At least one expansion opportunity is in active discussion

- NRR in your portfolio is at or above target

- CRM is current, complete, and updated by you from first-hand interactions