- The Sales Team Leader will be a crucial part of our high-performing sales unit in Kochi.

- This role is responsible for leading, motivating, and managing a team of Sales Consultants to consistently achieve and exceed aggressive sales targets for our diverse portfolio of insurance products (Life, Health, Motor, etc.

- The ideal candidate is a hands-on leader who can coach, analyze performance, and drive operational excellence in a fast-paced telesales environment.

Key Roles and Responsibilities (Primary Focus: Targets & Team);

- Driving Sales Performance & Target Achievement.

- Target Ownership: Take complete ownership of the team's monthly, quarterly, and annual sales targets and key performance indicators (KPIs).

- Strategy Execution: Implement daily, weekly, and monthly sales strategies, call-out plans, and process changes defined by the management.

- Performance Monitoring: Closely track individual and team sales metrics, conversion rates, and call quality, intervening with immediate action plans to address any gaps.

- Data Analysis: Utilize CRM and internal sales tools to analyze data, forecast sales trends, and report performance insights to the Sales Manager.

Team Management & Coaching:

- Team Leadership: Lead, motivate, and inspire the sales team to maintain high morale, a positive work ethic, and a result-oriented culture.

- Coaching & Training: Conduct regular side-by-side coaching, call audits, and training sessions to improve product knowledge, sales pitch delivery, objection handling, and telesales techniques.

- Performance Management: Conduct formal performance reviews, provide constructive feedback, and manage the performance improvement plan (PIP) process for underperformers.

- Team Huddle: Organize and lead daily team huddles to review previous day's performance, communicate targets, and provide motivational guidance.

Operational Excellence & Compliance:

- Process Adherence: Ensure the team strictly adheres to Policybazaar's sales processes, quality standards, and all regulatory compliance guidelines related to insurance selling.

- Grievance Resolution: Serve as the first point of escalation for complex customer queries or conflicts, ensuring timely and satisfactory resolution.

- Team Administration: Manage team roster, leaves, and attendance to ensure adequate staffing and operational continuity.

Required Qualifications and Skills:

Must-Have:

Experience: Minimum 3+ years of overall experience in Sales, with a minimum of 1-2 years in a team-leading or supervisory role in a telesales or outbound calling environment.

Industry Knowledge: Proven experience in the Insurance or Financial Services (BFSI) sector is highly preferred.

Educational Background: Graduate in any discipline.

Communication: Excellent verbal and written communication skills in English and Malayalam (or a relevant regional language for Kochi).

Technical Proficiency: Working knowledge of CRM software (e.g , Salesforce), MS Office/Google Workspace, and sales analytics tools.

Key Skills:

- Strong Leadership and People Management skills.

- Exceptional Coaching and Mentoring abilities.

- Proven Target Achievement track record.

- Analytical and Data-Driven decision-making.

What Policybazaar Offers:

A competitive salary package with unlimited performance-based incentives.

Comprehensive medical insurance coverage.

A clear and fast-track career path in a rapidly growing, market-leading organization.

Professional development and ongoing leadership training.