Position: Vice President Operations

Department: Operations

Reporting To: COO (Chief Operations Officer)

Location: Bangalore/Kolkata

Employment Type: Full-Time

Compensation: CTC: 28,00,000 30,00,000 per annum

Additional Benefits: ESOPs (as per company policy)

About the Role: We are looking for a dynamic and result-oriented Vice President Operations to lead and strengthen the organization's end-to-end operational excellence across all business locations. The incumbent will be responsible for driving operational efficiency, optimizing supply chain and service operations, ensuring profitability, implementing standardized processes, and building a high-performance operations culture. The role requires strategic thinking combined with strong execution capabilities to enhance customer satisfaction, improve service quality, reduce operational costs, and support business scalability.

Key Responsibilities:

Operations Management:

- Lead and oversee day-to-day operations across all hubs and business units.

- Ensure seamless execution of operational activities while maintaining service quality and efficiency.

- Drive operational performance through effective planning, monitoring, and execution.

- Develop operational strategies aligned with organizational growth objectives.

Supply Chain Management:

- Oversee end-to-end supply chain operations, including procurement coordination, inventory management, warehousing, logistics, and distribution.

- Ensure optimum stock availability across hubs to meet market demand without excess inventory.

- Monitor inventory movement, replenishment planning, and stock accuracy.

- Improve supply chain visibility and efficiency.

Service Operations:

- Ensure timely completion of service requests within defined Turnaround Time (TAT).

- Improve customer satisfaction by maintaining high service standards.

- Monitor service KPIs and implement corrective actions wherever required.

- Establish service excellence standards across all operational locations.

Standard Operating Procedures (SOPs):

- Design, implement, and continuously improve Standard Operating Procedures (SOPs) across all operational functions.

- Ensure SOP compliance through regular audits and process reviews.

- Standardize workflows to improve efficiency and consistency.

Process Excellence & Continuous Improvement:

- Lead Process Excellence initiatives using Lean, Six Sigma, Kaizen, and other operational improvement methodologies.

- Identify operational bottlenecks and implement sustainable improvements.

- Build a culture of continuous improvement and operational innovation.

- Drive digital transformation initiatives to improve operational efficiency.

Cost Management:

- Conduct detailed operational cost analysis across all functions.

- Identify cost optimization opportunities without compromising quality and customer experience.

- Develop and execute cost reduction initiatives.

- Monitor operational budgets and improve overall cost efficiency.

Profit & Loss Management:

- Own and manage Profit & Loss (P&L) for all operational hubs.

- Monitor operational profitability and implement strategies to improve margins.

- Review financial performance and recommend corrective actions.

- Collaborate with Finance for budgeting, forecasting, and variance analysis.

Team Leadership:

- Lead, mentor, and develop regional and hub operations teams.

- Build a high-performance culture driven by accountability and ownership.

- Establish KPIs and performance review mechanisms.

- Foster cross-functional collaboration between Operations, Sales, Finance, Service, and Supply Chain teams.

Performance Monitoring:

- Develop dashboards and MIS reports for operational performance.

- Monitor key operational metrics including Service TAT, Customer Satisfaction (CSAT), Inventory Accuracy, Stock Availability, Operational Cost, Hub Profitability, Process Compliance, and Productivity Metrics.

Required Qualifications:

Experience:

- MBA in Operations Management from a recognized institution (Mandatory).

- 810 years of experience in Operations Management, Supply Chain, Service Operations, or Process Excellence.

- Six Sigma Certification (Green Belt or Black Belt preferred).

- Minimum 3 years of experience in a leadership role managing multi-location operations.

- Additional certifications in Lean Management, Supply Chain Management, or Process Excellence will be an advantage.

- Experience in the EV, automotive, battery, logistics, manufacturing, or technology-driven operations industry is preferred.

Required Skills & Competencies:

- Leadership Skills, Operations Management, Strategic Thinking, Supply Chain Management, Decision Making, Inventory Planning, Stakeholder Management, Service Operations, Cross-functional Leadership, SOP Development, Team Development, Lean Six Sigma, Problem Solving, Process Excellence, Change Management, Continuous Improvement, Negotiation & Influencing, Cost Analysis & Cost Optimization, Communication & Presentation Skills, Budgeting & P&L Management, Vendor Management, Business Process Re-engineering, Data Analysis & MIS Reporting, Risk Management.

Additional Requirements:

- Handled a team size of 100+ employees.

- Managed 500+ Cr company operations.

- Ability to handle Pan India operation from Tier 1 to Tier 3 cities.

- Built startups from scratch to Series A (Preferably).

What We Offer:

- Opportunity to lead operations for a fast-growing organization.

- High visibility with leadership and strategic decision-making.

- Stock Options participation and long-term wealth creation opportunity.

- Performance-driven work culture with opportunities to build scalable operational excellence.

- Clear growth path to C-Suite position.

- Opportunity to work in Battery Circular Economy.

- Challenging work environment to go from 100 Cr to 1000 Cr.

- Be part of Vision 2030 IPO.